Sales Technician- NY
Role:
The primary function of a Fleet Services Sales Technician is to sell and service the Magline portfolio of products within an assigned territory. Reporting directly to the respective Fleet Services Manager, this role is responsible for selling a portfolio of assembled equipment, parts and services to an established and expanding base of customers with material handling requirements. Fleet Service customers include but are not limited to:
- Foodservice distribution
- Beverage distribution
- Dairy distribution
- Parcel delivery
- Water / ice
- Third party logistic companies
- Healthcare companies
- Industrial customers
Channels of distribution include MRO catalogs, independently owned industrial supply dealers, and direct sales to end-use customers. Our products are highly regarded in our focused industries, and include custom designed projects and national account programs.
Responsibilities:
- Travel to population centers within the territory on a pre-established weekly schedule calling on targeted customers and prospect accounts
- Assess / inspect customer equipment, provide recommendations or quotes regarding maintenance, repair, upgrades and replacement
- Determine and negotiate best method of supplying products including on-site inventory management, consignment, direct delivery, drop-ship and truck to customer shipping
- Develop prospect opportunities through knowledge of territory, assigned leads, pre-planning, cold-calls and on-site demonstrations
- Establish and maintain customer trust and confidence through consistent, competent, professional representation and honest, ethical business practices
- Listen to customer needs and work closely with contacts to ensure their applications, specifications and expectations are understood
- Create strong business relationships by helping customers reduce costs, increase capacity, and improve operator safety and productivity
- Document and communicate all sales call information including customer needs, applications, challenges, competition and the performance of Magline products
- Responsible for truck inventory par management, accuracy and ordering
- Plan for each customer visit in advance to ensure preparedness and ability to meet customer needs and requirements
- Secure and maintain all assigned equipment including, but not limited to, truck, tools, computer and cell phone, GPS
- Attend regular training in product specification, maintenance, safety practices, and other areas as necessary
- Process weekly report and account for all travel and business expenses
Requirements:
- High School diploma or equivalent required, college coursework is a plus
- Must have a valid driver’s license and a clean driving record, with the ability to complete a DOT medical examiner’s certificate
- Must be willing to travel over night throughout the assigned service territory
- Have the ability to learn and retain extensive product knowledge, with attention to product detail and specifications
- Minimum of 3 to 5 years of work experience in a self-directed sales and/or service position with demonstrated skills and experience with direct customer interaction
- Ability and willingness to prospect and develop new customers by making cold calls
- Must demonstrate experience in assembly and repair of mechanical equipment and have basic knowledge of product assembly, parts layout, product organization
- An understanding of inventory control and management is a plus
- Must have a basic understanding of general business methods with the ability to read and interpret applicable reports
- A working knowledge of computers and the ability to learn and adapt to proprietary software is required
- Must have excellent verbal and written communication skills and be strong with relationship building (internal and external)
- Must have excellent organization, planning, prioritization, critical thinking and problem solving skills
- Must be able to work independently and as a team in a virtual environment and be self motivated
- Experience with commercial driving is desired, must have the ability and inclination to drive a commercial vehicle in heavy traffic and highway for long distances
- Must be capable of vehicle management and general maintenance schedule
Physical Demands:
The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Drive a company truck throughout the specific territory.
- Regular use of hands to finger, handle or feel
- Reach with hands and arms to move and demonstrate equipment.
- Required to stand, walk, and sit for extended periods with occasionally climbing.
- Regularly lift and /or move up to 50 pounds.
- Engage in lengthy service work involving the maintenance and repair of material handling equipment in hot / humid or cold weather conditions
- Demonstrate portfolio of products to customers and other material handling equipment. The weight of the customer goods is often over 350 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment:
Work is performed in various environments, often in customer parking lots, a shop or warehouse environment on concrete floors. There are areas in the work environment where dust and noise may be present. The employee must travel extensively and will exchange, collect, and convey information in the customer’s work area as customer needs require. The mode of transportation is an assigned company truck and occasional air and rental car.
Fit with Magline’s Core Values and Purpose:
Core Values:
- Do the Right Thing
- Act with integrity even when no one is watching
- Prioritize long-term trust over short-term gain
- Own mistakes and correct them quickly -
- Be Accountable
- Own outcomes, not just tasks
- Follow through on commitments
- Face challenges with solutions, not excuses
- Put We Before Me
- Serve teammates, customers, and community with humility
- Practice empathy and respect in every interaction
- Support and elevate those around you
- Deliver Excellence
- Strive for continuous improvement, not just completion
- Deliver quality that earns trust
- Set high standards and hold yourself accountable to them
- Have Grit
- Persevere through challenges with resilience
- Maintain discipline and consistency over time
- Turn setbacks into learning opportunities
Magliner Brand Purpose:
We empower people to move with confidence, making work safer, smarter and easier – delivering professional-grade solutions and relentless support that never lets you down.
About Magline:
As a leader in the material handling industry, Magline, Inc. is committed to creating innovative solutions that help people transport materials more safely and efficiently. For over 75 years, this has translated into creating an exceptional product and service experience that has earned long-term customer loyalty. Magline’s industry knowledge and expertise, has evolved into the creation of a compelling customer value proposition.
Customer markets include but are not limited to route delivery (soft drink, beer, water, food service, healthcare), final mile/home delivery (including white glove), manufacturing (including craft breweries and machine shops), rental, moving, vending, retail (including appliance, hardware, paint) and entertainment. Primary buyers of Magliner equipment include business owners, purchasing and operations management. Primary end-user contacts include route delivery/delivery drivers and those who are responsible for moving product and/or commerce as part of their day-to-day job.
What We Offer:
- Competitive salary and comprehensive benefits package
- Opportunities for professional development and career growth
- A collaborative and innovative work environment
- The opportunity to directly impact Magline’s product innovation and long-term growth:
Benefits:
Magline offers a robust benefit package including:
- Medical insurance with HSA/FSA, dental, and vision insurance
- Medical allowance
- Profit sharing
- Company paid life insurance, spousal, and child coverage
- Company paid short-term and long-term disability coverage
- 401(k) with company match
- Paid time off
- Paid Holidays
- Employee Referral Program
- Tuition Assistance
- Employee Assistance Program
- Paid Time Off Purchase Program
- Unpaid Time Off Program