SALES TL

The key purpose of this role is to

· Achieve sales objectives through leading and managing a team of sales consultants, including a team leader, meeting and exceeding team targets and KPI’s.

· Provide customers with excellent experience of by leading, developing and coaching the team.

· Cooperate on the recruitment and training of new sales and customer care staff in Boston.

There are two key areas of responsibility:

1. To achieve sales objectives through:

· The day-to-day management and leadership of the sales team

· Measures to assess sales effectiveness and efficiency will include Leads, conversion rate, average week per sale, cancellation rate and productivity KPIs.

· Meet and lead results through change with the rest of stakeholders: Marketing, Customer Care, Operations, HR

2. To deliver excellent customer service through developing, coaching and managing a team that:

· Applies a need-based approach to selling. Selecting the right course to meet the customer’s requirements. Consultative selling.

· Provide daily, weekly monthly reports to check and provide support with sales and productivity KPIs.

· Deliver regular call monitor activities and deliver a minimum of 1 call session per week per consultant.

· Developing team members in line with their personal development plan

· Leading from the front – setting an example through excellent communication skills, positive approach, and consistent performance

· Developing a high performance and fun team culture

· Planning schedules or shift patterns

· Ensuring credit control functions are adhered to as per procedure

· Ensuring HR guidelines are set are adhered to in a fair and consistent manner

· Conducting counselling and disciplinary hearings

· Conducting sales advisory interviewing and selection

· Taking accountability for the team’s performance and morale

· Managing your own performance and personal development with your line manager

· Identifying/anticipating problems early and taking swift corrective action; alerting senior management where appropriate to any trends and issues that could affect the team performance and working with them to address the issues

· Providing an efficient and flexible response to operational issues to maintain service levels and ensure customer satisfaction

· Actively put forward ideas and recommendations to continuously improve customer experience and business performance

· Regular reports in Excel & Word summarizing performance against key KPIs with recommendations to address any performance gaps

Requirements

Minimum Qualifications

· Bachelor’s degree or acceptable experience in lieu of education: two years of experience for every year of formal education required

· Strong written and verbal communication skills

· Ability to work independently and promote a positive work environment

· Excellent organizational skills and the ability to solve problems and meet deadlines

· Commitment to excellence in customer service

· Computer literacy and data entry skills

· Must be legally authorized to work in Colombia

Desirable Skills/Attributes

Skills:

· Significant experience of leading a sales team environment with proven results

· Excellent people management, communication and presentation skills

· Analytical and problem-solving skills

· Competent computer skills – Word, Excel and PowerPoint

· Strong organization and time management skills

· Fluent in English and other language (preferred)

Attributes

· Results oriented. Proven track record of leading teams to deliver sales quota

· Takes accountability and responsibility for team performance

· Quick learner. Quick to pick up and apply knowledge

· Resilient. Can quickly bounce back from setbacks. Keeps positive and maintains focus on the end goal.

· Adaptable and flexible. Can cope well with change

· Efficient and organized

· Trustworthy, dependable and reliable

· Flexible approach to working, including shift working

Customer Care

· Customer driven

· Build rapport quickly. Friendly and professional telephone manners

· Provides solutions based on identification and understanding of customer needs

· Takes ownership and accountability through to resolution

· Treat every customer with care and consideration irrespective of a sale or inquiry

Culture

· Builds a success culture within the team that is recognized in the industry as leading the way in customer service excellence

· Leads from the front – demonstrates by doing

· Actively puts forward ideas and recommendations to continuously improve the customer experience or business performance

· Passionate about product offering

· Displays a positive, can-do attitude