Salesforce Administrator

Position Title: Salesforce Administrator

Location: Remote work based in Michigan with occasional travel within the state

Schedule: Monday - Friday

Hiring Salary Range: $67,725 - $75,250

Class: Exempt

Position Summary:

The Salesforce Administrator is responsible for the administration, maintenance, and continuous improvement of ECIC’s Salesforce environment. This position works across ECIC to understand business and program needs, improve processes, and ensure Salesforce effectively supports data collection, reporting, workflows, and organizational operations.

The Salesforce Administrator serves as ECIC’s primary Salesforce subject matter expert and a skilled facilitator, providing guidance and technical expertise to teams across the organization. This position will collaborate on cross-team projects, support staff in effectively using Salesforce, and coordinate with external Salesforce partners when additional technical expertise is needed.

Key Responsibilities:

• Manage and maintain ECIC’s Salesforce environment, including system configuration, trouble-shooting, user access, automation, data quality, reporting, and ongoing system enhancements.
• Collaborate across ECIC on Salesforce-related projects and initiatives, including data collection, reporting, workflow development, process improvement, and other organizational needs.
• Serve as ECIC’s Salesforce subject matter expert and skilled facilitator, providing guidance, training, technical support, and coordination with internal teams and external Salesforce partners.