Salesforce Administrator

<p><font color="#000000" face="Calibri, sans-serif"><span style="font-size:14.6667px;background-color:rgb(255,255,255);">Key responsibilities</span></font></p><p><font color="#000000" face="Calibri, sans-serif"><span style="font-size:14.6667px;background-color:rgb(255,255,255);">•Administer and maintain multiple Salesforce instances, ensuring data accuracy and integrity, and overseeing system security, data access and backups.</span></font></p><p><font color="#000000" face="Calibri, sans-serif"><span style="font-size:14.6667px;background-color:rgb(255,255,255);">•Collaborate with business stakeholders to understand business requirements and configure Salesforce to meet those requirements.</span></font></p><p><font color="#000000" face="Calibri, sans-serif"><span style="font-size:14.6667px;background-color:rgb(255,255,255);">•Manage and support the data management process, including data mapping, deduplication, cleansing, validation and testing.</span></font></p><p><font color="#000000" face="Calibri, sans-serif"><span style="font-size:14.6667px;background-color:rgb(255,255,255);">•Manage daily, weekly and monthly Salesforce processes, including handling errors, updating records and cleaning data.</span></font></p><p><font color="#000000" face="Calibri, sans-serif"><span style="font-size:14.6667px;background-color:rgb(255,255,255);">•Accomplish general administration tasks and perform workflow monitoring in Salesforce.</span></font></p><p><font color="#000000" face="Calibri, sans-serif"><span style="font-size:14.6667px;background-color:rgb(255,255,255);">•Develop and maintain custom fields, page layouts, custom objects and workflows to support business processes.</span></font></p><p><font color="#000000" face="Calibri, sans-serif"><span style="font-size:14.6667px;background-color:rgb(255,255,255);">•Develop and maintain reports, dashboards and metrics to support data-driven decision-making.</span></font></p><p><font color="#000000" face="Calibri, sans-serif"><span style="font-size:14.6667px;background-color:rgb(255,255,255);"><br /></span></font></p><p><font color="#000000" face="Calibri, sans-serif"><span style="font-size:14.6667px;background-color:rgb(255,255,255);">Key competencies</span></font></p><p><font color="#000000" face="Calibri, sans-serif"><span style="font-size:14.6667px;background-color:rgb(255,255,255);">•Bachelor's degree in Computer Science, Information Technology or a related field.</span></font></p><p><font color="#000000" face="Calibri, sans-serif"><span style="font-size:14.6667px;background-color:rgb(255,255,255);">•Salesforce Administrator/Alteryx certification or equivalent.</span></font></p><p><font color="#000000" face="Calibri, sans-serif"><span style="font-size:14.6667px;background-color:rgb(255,255,255);">•More than two years of experience as a Salesforce Administrator or Data Analyst, with a solid understanding of Salesforce administration and data management using tools such as Excel, Alteryx and DemandTools.</span></font></p><p><font color="#000000" face="Calibri, sans-serif"><span style="font-size:14.6667px;background-color:rgb(255,255,255);">•Strong knowledge of Salesforce configuration, including bulk data import and export, with familiarity with large data sets.</span></font></p><p><font color="#000000" face="Calibri, sans-serif"><span style="font-size:14.6667px;background-color:rgb(255,255,255);">•Experience with data migration and data management, including data mapping, validation, deduplication and testing.</span></font></p><p><font color="#000000" face="Calibri, sans-serif"><span style="font-size:14.6667px;background-color:rgb(255,255,255);">•Experience in following a case approval process, with an understanding of the steps involved, from case creation through to approval and completion.</span></font></p><p><font color="#000000" face="Calibri, sans-serif"><span style="font-size:14.6667px;background-color:rgb(255,255,255);">•Ability to work with SQL and write basic queries to support data management tasks.</span></font></p><p><font color="#000000" face="Calibri, sans-serif"><span style="font-size:14.6667px;background-color:rgb(255,255,255);">•Excellent written and verbal communication and interpersonal skills, with a strong sense of client service.</span></font></p><p><font color="#000000" face="Calibri, sans-serif"><span style="font-size:14.6667px;background-color:rgb(255,255,255);">•A solution-oriented approach, with a strong focus on quality, attention to detail, accuracy, efficiency and the ability to meet tight deadlines.</span></font></p><p><font color="#000000" face="Calibri, sans-serif"><span style="font-size:14.6667px;background-color:rgb(255,255,255);">•Ability to work independently and manage priorities while maintaining consistent quality and performance standards.</span></font></p><p><font color="#000000" face="Calibri, sans-serif"><span style="font-size:14.6667px;background-color:rgb(255,255,255);">•Knowledge of capital markets, funds and asset management will be an added advantage.</span></font></p>