Salesforce Administrator

Company Overview:

BioStem Technologies is a leading medical technology company focused on advanced wound care and regenerative medicine. We develop and commercialize placental tissue allografts, cutting-edge wound care products, and surgical solutions aimed at improving patient outcomes.

Role Overview:

You'll be our primary Salesforce Administrator, responsible for the day-to-day health, configuration, data stewardship, and evolution of our Salesforce org. You'll partner closely with our NetSuite team and middleware (Celigo) to keep data flowing cleanly between systems and to troubleshoot integration issues when they arise. We're looking for someone with both an administrator and a builder mindset - comfortable maintaining the system day-to-day and energized by improving it. The best candidates spot inefficiencies, propose solutions, and ship them. We are building a lean, structured-field tech stack that is primed for AI, and you will be a core member. You're stepping into a brand-new Salesforce build, not inheriting a decade-old legacy environment.

Responsibilities:

• Own daily Salesforce administration: user setup, security, page layouts, validation rules, Flows, reports, system updates, dashboards
• Configure and maintain Sales Cloud and Service Cloud features supporting sales, marketing, IT, and customer service
• Manage Service Cloud Omni-Channel routing and RingCentral integration — queue configuration, routing rules, agent capacity settings, and troubleshooting telephony issues with customer service
• Build and refine automation (Flows, approval processes) as business needs evolve
• Partner with internal NetSuite experts on data model alignment, sync issues, and cross-system workflows
• Monitor Celigo integration flows; investigate sync failures; coordinate fixes with our middleware vendor or implementation partner
• Serve as data steward — define and enforce data quality standards, run regular audits, manage duplicates, govern picklists and required fields, and partner with business teams to remediate data issues at the source
• Build reports and dashboards for Sales, Service, and Operations leadership
• Manage releases (sandbox to production), test new Salesforce features against business workflows
• Support users — train new hires, troubleshoot questions, document common processes
• Primary Salesforce Administrator, responsible for the day-to-day health, configuration, data stewardship, and evolution of our Salesforce org.
• Partner closely with our NetSuite team and middleware (Celigo) to keep data flowing cleanly between systems and to troubleshoot integration issues when they arise.