Salesforce Administrator & Developer | Work From Home | Night Shift | Day 1 HMO

Salary: Day 1 HMO

Salesforce Engineering Excellence for International Luxury E-Commerce

Innovation in fine jewelry extends beyond design into the systems connecting every customer interaction. Your expertise in Salesforce administration, development, and automation becomes essential as a Salesforce Administrator & Developer, enhancing Sales Cloud, developing Apex solutions, and optimizing enterprise integrations. Influence international retail performance while cultivating a long-term global career with Emapta, offering rewarding benefits, technical growth, and the Top 1% experience for Top 1% talent.

Your Career at a Glance

• Employment Type: Full-time
• Shift: Night Shift (8:00 AM-5:00 PM PT), Consecutive Days Off
• Work Setup: Work From Home

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 3-5 years of hands-on Salesforce Administration and Development experience, including direct experience configuring, customizing, maintaining, and developing Salesforce solutions; experience limited to Salesforce end-user or business analyst roles is insufficient
• Salesforce Administrator certification required; additional Salesforce certifications are an advantage
• Strong hands-on experience with Salesforce Sales Cloud and Service Cloud, including configuration, customization, process automation, and maintenance
• Proven Salesforce development experience using Apex (classes, triggers, and test classes), SOQL, JavaScript, and Lightning Web Components (LWC)
• Proficiency in building and maintaining Salesforce Flows to automate business processes and improve operational efficiency
• Hands-on experience with Salesforce integrations, particularly DocuSign, and exposure to NetSuite, Okta, Workato, Snowflake, or Domo
• Strong knowledge of Salesforce security, including roles, profiles, permissions, and access controls
• Experience developing Salesforce reports and dashboards and managing data using tools such as Data Loader
• Experience troubleshooting production issues, performing live issue triage, and communicating resolutions and status updates to C-level executives and business stakeholders
• Experience using AI-assisted tools, such as Claude, Claude Code, and Microsoft Copilot, to accelerate Apex and LWC development; familiarity with connecting AI tools to Salesforce data is an advantage
• Experience managing Salesforce in a public company with SOX compliance requirements is an advantage
• Strong analytical, troubleshooting, and problem-solving skills, with a calm, methodical approach to resolving technical issues
• Excellent communication and collaboration skills, with the ability to engage executives, business SMEs, and remote teams
• Strong organizational skills, attention to detail, and ability to manage competing priorities and deadlines independently
• Proactive, reliable, and entrepreneurial mindset, with strong ownership, responsiveness, and commitment to quality
• Willingness to work U.S. Pacific hours and contribute to a diverse, inclusive, and socially and environmentally responsible workplace

Your Daily Tasks

Incident Triage & First-Line Support

• Serve as the first point of contact for Salesforce and integrated application issues, including NetSuite, DocuSign, Okta, Workato, Snowflake, Domo, and the e-commerce website.
• Diagnose issues, assess root causes, business impact, and urgency, and manage escalations with timely updates to business SMEs, C-level executives, and stakeholders.
• Monitor system health and integration jobs to proactively identify and resolve potential issues.

System Maintenance & Upgrades

• Stay current with Salesforce releases and AI advancements, conduct impact analyses, and manage system upgrades, patches, enhancements, and rollback plans.
• Perform sandbox (SBX) refreshes, restore integrations, and maintain integration architecture in coordination with vendors, including Workato and DocuSign.

Technical Build & Development

• Design and maintain Salesforce Flows, Apex classes, triggers, test coverage, SOQL queries, and Lightning Web Components (LWC) for automation, debugging, and platform enhancements.
• Develop custom reports and dashboards, and manage object configurations, workflows, validation rules, and other Salesforce customizations.
• Install and maintain managed packages, including Brevo and Sinch MessageMedia, and ensure controlled migrations across development, testing, and production environments.

User Access Management

• Manage Salesforce user roles, profiles, permissions, security settings, and licenses.
• Conduct User Access Reviews and enforce SOX-compliant Change Management Controls.

Data Management

• Serve as the Salesforce data subject matter expert, supporting cross-functional data dependencies, imports, updates, and exports.
• Manage data backup, archiving, and recovery using OwnArchive and OwnBackup, and conduct regular audits to maintain data accuracy and integrity.

Business Analysis & Process Improvement

• Collaborate with cross-functional teams to gather requirements, translate business needs into technical solutions, and recommend architecture improvements.
• Implement best practices for system optimization and user adoption, and create supporting user documentation.

AI

• Leverage AI-assisted tools to expand internal development capabilities and improve business processes and communications.

About the Client

Our client is a digitally driven fine jewelry company transforming how customers discover and purchase diamonds, engagement rings, and fine jewelry. They combine e-commerce technology with personalized showroom experiences, supported by innovative digital tools and customer-focused service. With a strong commitment to responsible sourcing, transparency, sustainability, and traceability, they offer ethically sourced diamonds and jewelry while using technology and data to create seamless experiences and modernize the global fine jewelry industry.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!