Salesforce Administrator
Posted Updated 4
views
Who We Are
Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.
Job Overview
Our Business Systems Team is looking to hire a general Salesforce Administrator in Bengaluru, India. The Administrator will support internal and external users on the Salesforce platform and other integrated systems. We believe best-ever experiences start from the inside out - so this means we’re looking for an approachable, friendly team player.
Work Schedule: US Shift. Candidates must be willing to work during US business hours.
Responsibilities
- Manage incoming ticket requests from global internal users
- Provide real-time support for issues relating to Salesforce and other integrated systems
- Assist with break/fix requests
- Assist in system testing to ensure enhancements work properly
- Handle ad hoc report & dashboard requests
- Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing usability improvement initiatives
- Collaborate with internal teams to understand their needs and develop Salesforce solutions for them
- Use tools such as DataLoader, Workbench, & Excel for data scrubbing, manipulation, and inserting new records
- Maintain and customize objects, record types, page layouts, fields, flows, approval processes, profiles, roles, security settings, sharing, validation rules, and alerts
- Leverage declarative tools to enhance system configurations while adhering to best practices