Salesforce Agentforce & Data Cloud (Customer 360) Manager
Posted Updated
Description
- Help design, build and continuously improve the clients online platform.
- Research, suggest and implement new technology solutions following best practices/standards.
- Take responsibility for the resiliency and availability of different products.
- Be a productive member of the team.
Location: PAN India
Requirements
- Senior Associate/Manager-level professional with strong expertise in Salesforce Agentforce, Data Cloud (Customer 360), and solution consulting, capable of driving implementation activities, collaborating with stakeholders, and guiding technical teams.
- Design and implement AI-powered solutions leveraging Salesforce Agentforce, Einstein AI, and Data Cloud (Customer 360).
- Configure and deploy Agentforce agents, including topics, actions, prompts, guardrails, and integrations with Salesforce and external systems.
- Build and manage Data Cloud capabilities, including data ingestion, Data Streams, DMOs, Identity Resolution, Unified Profiles, and Calculated Insights.
- Integrate CRM, ERP, marketing, and external data sources using APIs and connectors.
- Develop customer segments, activation strategies, and AI-driven experiences powered by unified customer data.
- Collaborate with business and technical teams to translate requirements into scalable AI and Customer 360 solutions.
- Monitor solution performance and ensure adherence to security, governance, privacy, and compliance standards.
- Key Skills: Salesforce Agentforce, Einstein AI & Prompt Builder, Salesforce Data Cloud (Data 360), Data Streams, DMOs & Identity Resolution, Customer 360 & Unified Profiles, Calculated Insights & Segmentation, Salesforce Flow, Apex & LWC, API & Data Integration, CRM Analytics / Tableau, SQL & Data Governance, Sales Cloud & Service Cloud
Preferred Certifications
- Salesforce Agentforce Specialist
- Salesforce AI Specialist
- Salesforce Data Cloud Consultant
- Salesforce Platform Developer I/II
Benefits
- A challenging, innovating environment.
- Opportunities for learning where needed.