Salesforce Agentforce Functional Analyst

Sr. Salesforce Agentforce Analyst- Durham, NC / Denver, CO / Hoboken, NJ The Select Group is seeking a Lead Business Analyst who will serve as the primary business and functional lead for the CSX Agentforce Transformation Program and act as the bridge between business stakeholders and Salesforce delivery teams. Traditional Salesforce Service Cloud experience alone is not sufficient; the role requires a strong understanding of how an agentic AI layer operates on top of Service Cloud and how prom…