Salesforce and Revenue Systems Senior Manager

Who We Are

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live. We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.

At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Position Summary

The Senior Manager, Salesforce & Revenue Systems exists to ensure Salesforce Sales Cloud and the connected systems supporting Business Development and Partnerships are reliable, scalable, and aligned with the organization’s evolving needs. The role serves as the primary functional and technical owner of the commercial systems environment across Business Development, Partnerships, Implementation, External Affairs, and Partner Operations. This position provides systems leadership, translates business needs into scalable technical solutions, and establishes standards for architecture, automation, integrations, data governance, and reporting. By improving system capabilities, data reliability, and operational efficiency, the role enables stronger decision-making and supports the continued growth and scalability of OHS.

This is a remote position and requires periodic trips to our headquarters in Naperville, IL for business planning.

Responsibilities include but are not limited to:

• Own the strategy, architecture, administration, and continued optimization of Salesforce Sales Cloud and connected revenue systems supporting Business Development and Partnerships.

• Partner with leadership and business stakeholders to evaluate business needs and recommend scalable system and process solutions, including appropriate platform capabilities, automation, architecture, and technical approaches

• Establish and maintain governance across system configuration, data quality, security, access, automation, integrations, documentation, and change management.

• Lead the design and optimization of integrations, automation, and data flows across Salesforce and the broader revenue technology environment.

• Own the technical infrastructure supporting commercial reporting and analytics, ensuring reliable data structures, definitions, reporting capabilities, and system outputs.

We're Excited if this is You!

Experience and Qualifications of the Role:

• Five or more years of experience in Salesforce administration, revenue systems, business systems, revenue operations technology, or a related field.

• Significant hands-on experience administering and configuring Salesforce Sales Cloud in a complex professional business environment.

• Demonstrated experience serving as a lead technical resource or system owner for Salesforce and connected business applications.

• Experience leading significant CRM enhancements, implementations, integrations, redesigns, or systems transformation initiatives.

• Strong understanding of Salesforce configuration, automation, security, data architecture, reporting, integrations, and data governance.

• Demonstrated ability to evaluate business requirements, recommend scalable technical solutions, and communicate technical considerations to a variety of stakeholders.

• Experience leading cross-functional initiatives and influencing stakeholders without direct authority.

• Experience working with third-party platforms, vendors, consultants, or implementation partners and managing technical dependencies

• Experience supporting Business Development, Partnerships, enterprise sales, or other complex commercial processes is preferred.

• Lead the revenue systems roadmap and major enhancement initiatives, including prioritization, solution design, testing, implementation, vendor coordination, and ongoing optimization.

Education:

• Bachelor’s degree in information systems, business administration, computer science, data analytics, or a related field is preferred or equivalent/relevant professional experience

Certificates, Licenses, Registrations:

• Salesforce Certified Administrator credential is required. Additional Salesforce certifications, such as Platform App Builder or Advanced Administrator, are preferred.

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing. The base pay range for this position is $115,345 - $157,500 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits!

• Competitive Compensation: We value your hard work and are proud of our competitive pay for performance philosophy.
• Comprehensive Health Coverage: Medical, dental, and vision insurance options, plus paid short-term and long-term disability coverage.
• 401(k) Plan with 4% Company Match: Secure your future with our robust retirement plan.
• Generous Paid Time Off: Take the time you need to recharge and relax.
• Education Assistance Program: Invest in your growth and development with our support.
• FSA/HSA Options: Flexible spending and health savings accounts to manage your transportation and dependent care expenses.
• Employee Wellness: Access to EAP, health, legal, and financial resources to support your overall well-being.
• Vibrant Company Culture: Monthly Townhalls, employee recognition programs, and Employee Business Resource Groups (EBRGs) to keep you engaged and connected.

Competencies:

Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Functional / Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Decision Quality - Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Managing Through Systems - Can design practices, processes, and procedures which allow managing from a distance; is comfortable letting things manage themselves without intervening; can make things work through others without being there; can impact people and results remotely.

Process Management - Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.

Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.