Salesforce Automation QA-Service Cloud-AccelQ

Service Cloud QA with automation:

• 6+ years of hands-on experience in both manual and automated testing, with a strong preference for experience using AccelQ on Salesforce and SAP platforms. Any automation tool is also fine.

• Proven expertise in Salesforce, particularly within the Service Cloud module.

•Strong understanding of Salesforce Security Model:

oProfiles, Permission Sets, Roles, OWD Settings, and Sharing Rules.

• Proficient in writing complex SOQL and SQL queries for data validation and backend testing.

• Extensive experience in designing and developing robust, reusable automated test scripts for Salesforce environments.

• Highly skilled at early issue detection, with a deep understanding of backend configurations, process flows, and validation rules.

• Excellent communication and team collaboration skills required

• Must have worked in agile projects and have used Jira or any other ALM tools for SDLC