Salesforce Business Analyst- BAU& Continues Delivery

Salary: $90 – $100 per hour

About the role

Salesforce Business Analyst – BAU & Continuous Delivery

BMP Tech One is seeking an experienced Salesforce Business Analyst to join an enterprise BAU squad supporting and continuously improving a live Salesforce platform within the insurance sector.

This role combines business analysis, production support and continuous delivery. You will work closely with business stakeholders, Product Owners, developers and QA teams to resolve production issues and deliver scalable Salesforce enhancements.

Location: Australia—Melbourne preferred

Key responsibilities

• Own the analysis and triage of Salesforce production incidents and defects

• Assess business impact and support prioritisation of BAU requests

• Manage a combined backlog of fixes, enhancements and features

• Create clear Jira user stories and measurable acceptance criteria

• Facilitate workshops to elicit and refine business requirements

• Translate business needs into scalable Salesforce solutions

• Produce process flows, data models, user journeys and functional documentation

• Support release planning, business readiness and post-release validation

• Conduct impact analysis across users, processes, data and integrations

• Participate in Agile ceremonies, including refinement, sprint planning and showcases

• Identify recurring issues and drive long-term improvements

• Support data quality, platform governance and operational efficiency

About you

• Five or more years of business analysis experience

• Proven experience as a Salesforce Business Analyst in a BAU or production-support environment

• Strong experience with Sales Cloud, Service Cloud, Financial Services Cloud and Experience Cloud

• Experience with OmniStudio and Conga

• Salesforce integration experience using MuleSoft and/or custom APIs

• Ability to manage concurrent incidents, defects and enhancements

• Strong requirements gathering, process analysis and problem-solving skills

• Excellent stakeholder engagement and communication capability

• Experience working in Agile environments using Jira and Confluence

• Ability to communicate effectively with business and technical teams

Qualifications

• Tertiary qualification in Computer Science, Software Engineering, Information Systems or a related discipline

• Salesforce Administrator or Platform App Builder certification is highly regarded

• Salesforce Business Analyst and cloud-specific certifications are advantageous

This is an excellent opportunity for an experienced Salesforce Business Analyst who enjoys solving production challenges, improving business processes and delivering continuous platform enhancements.

To apply, please submit your current CV outlining your Salesforce cloud, BAU support, integration and business-analysis experience to shyam@bmptechone.com