Salesforce Business Analyst

Salesforce Business Analyst

There's no secret to become number-one, it takes willingness to improve and determination to pursue it. At GRiT®, it's all about the journey getting there. We trust talent and intelligence are important, yet passion and perseverance are key to achieving any goal.

We are Tech Passionate People with a Purpose, delivering solutions while building strong long-term relations.

Recognizing each person's unique contribution to our collective success, we embrace inclusion and diversity, committed to creating a respectful and socially responsible environment.

People. Technology. Innovation. All-around it.

Are you GRiTTY enough to be part of our journey? Take the first step by applying now and let's create our future together.

Job Description: You'll join a delivery team in a Commercial Order Management context, working closely with the client through the analysis and solution design phases.

Must-Have:

• Previous experience as a Business Analyst in Salesforce projects
• Knowledge of Salesforce Commercial Order Management and/or Omnistudio
• Experience gathering and analysing functional requirements with business and IT stakeholders
• Experience writing User Stories and acceptance criteria, and producing functional documentation
• Experience with end-to-end functional solution design in Salesforce
• Experience managing backlogs using Jira and Confluence, and supporting development teams
• Experience analysing impacts, risks and dependencies between features and systems
• Experience supporting UAT and go-live phases
• Experience facilitating workshops and alignment sessions with clients
• Strong communication skills and a client-facing profile
• Fluent English

Would be great if you have:

• Experience in a Telco context, particularly with Customer Care, Field Service, or Commercial Order Management projects
• Technical knowledge of Salesforce, including configuration, flows and integrations
• Salesforce certifications, such as Business Analyst, Administrator, or Service Cloud

What's in it for you:

• Continuous Training and Certifications
• GRiT Prizes: GRiT Baby Gift, GRiT Birthday Prize, GRiT Recommendation Prize
• Exclusive Partnerships/Discounts: (Gym, Health, Well-being, Lifestyle, Financial, etc…)
• Unique Events
• Welcoming Office (Fruit, Coffee, Pool Table, etc.)
• Competitive Compensation
• Pay for Performance

#TechWithPassion - Fuel your fire, join our tech tribe!