Salesforce Business Analyst
Summary
Analyzes business needs and translates them into Salesforce solutions, working with stakeholders and technical teams to implement and improve Salesforce Cloud modules in a regulated industry.
Responsibilities
- Gather and document business requirements from key stakeholders.
- Translate requirements into user stories, process flows, functional specifications, and acceptance criteria.
- Work closely with Salesforce developers, administrators, architects, and testing teams.
- Facilitate workshops to identify business needs, process gaps, and improvement opportunities.
- Support Salesforce solution design, testing, UAT, defect resolution, and implementation.
- Manage and prioritise the product backlog in an Agile environment.
- Coordinate requirements related to integrations, data migration, reporting, and system enhancements.
- Prepare user documentation and support training and change-adoption activities.
- Ensure solutions meet governance, security, and data-quality standards.
Required Skills & Experience
- 3–6 years of Business Analyst experience, including Salesforce project delivery.
- Good understanding of Salesforce Sales Cloud, Service Cloud, Financial Services Cloud, or related modules.
- Strong experience in requirements gathering, process mapping, user stories, and stakeholder management.
- Experience with Agile delivery tools such as Jira and Confluence.
- Understanding of Salesforce integrations, APIs, data mapping, and migration.
- Experience supporting UAT, testing, defect management, and production releases.
- Strong analytical, communication, and problem-solving skills.
- Financial services or regulated-industry experience is advantageous.
- Salesforce Business Analyst or Administrator certification is preferred.
Ikas International (Asia) Pte Ltd
“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd
EA Licence No: 16S8086 | EA Registration No. R1988468
We regret to inform you that only shortlisted candidates will be notified /contacted.