Salesforce Business Analyst

RESPONSIBILITIES: Kforce has a client that is seeking a Salesforce Business Analyst in Armonk, NY. Duties Include: * Writes automation/agent requirements, not CRUD stories - can decompose a process into rules verses exceptions (deterministic-first) and specify confidence thresholds human-in-the-loop escalation * Story tooling and traceability in GUS (Jira/ADO equivalent); Builds a requirements-traceability matrix * Strong discovery facilitation - runs SME workshops, maps end-to-end flows (Luci…