Salesforce Business Analyst

Role Descriptions:

• Lead requirements gathering workshops and stakeholder discussions across business| product| and technology teams
• Translate business needs into clear| concise| and delivery-ready user stories and functional specifications
• Work closely with UX| development| and QA teams to ensure requirements are fully understood and implemented as intended
• Support backlog grooming| sprint planning| and sprint reviews with accurate and prioritized requirements
• Act as a key liaison between business stakeholders| Salesforce implementation teams| and mobile development teams
• Ensure traceability between business objectives| functional requirements| and delivered functionality
• Support change management by assessing impact and updating documentation as requirements evolve

Essential Skills:

• Strong experience in business analysis| requirements gathering| and documentation for complex digital programs
• Ability to elicit| analyze| and document business needs across business| product| technology| and vendor teams
• Proven experience translating business requirements into user stories| functional requirements| and acceptance criteria
• Experience working on Salesforce-based programs| preferably Experience Cloud| Loyalty Cloud| or similar CRM platforms
• Strong understanding of Agile Scrum delivery models
• Experience supporting member-facing or customer-facing digital platforms| preferably in banking or financial services
• Excellent documentation skills using tools such as JIRA| Confluence| or equivalent