Salesforce Consultant
Summary
Designs and leads large-scale Salesforce implementations for regulated industries, focusing on Service Cloud, OmniStudio, and public-sector solutions while managing teams and stakeholders.
Requirements
- Minimum 7 years of hands-on Salesforce experience, with demonstrated experience in an Architect or Technical Lead capacity
- Strong expertise in Service Cloud (case management, omni-channel, knowledge, entitlements)
- Hands-on experience with Public Sector Solutions (PSS) or comparable regulated-industry Salesforce implementations
- Proven expertise in OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures)
- Strong command of Apex, Lightning Web Components (LWC), Flow, and core platform architecture (security model, governor limits, sharing/visibility)
- Demonstrated experience designing and delivering system integrations (REST, middleware, identity/SSO provisioning)
- Track record of leading squads/teams to deliver projects on time and within scope
- Proven experience delivering large-scale, complex Salesforce programs
- Strong stakeholder management and communication skills — able to translate technical concepts for non-technical audiences
- Salesforce certifications: Application Architect, System Architect highly regarded
- Experience with MuleSoft or other enterprise integration platforms
- Experience with Salesforce Shield (encryption, event monitoring)
- Experience contributing to or building a Salesforce Centre of Excellence (CoE), including governance playbooks and platform standards
- Familiarity with CI/CD and DevOps practices for Salesforce (SFDX, sandbox strategy, release management)