Salesforce Delivery Manager

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America.

We are seeking a Salesforce Delivery Manager to own end-to-end delivery of Salesforce initiatives across our enterprise environment — from problem definition through deployment. This is fundamentally a leadership and ownership role\: you will drive stakeholder relationships, lead solution design, and hold accountability for outcomes, not just code. Strong Salesforce technical skill is required, but the candidate we're looking for leads first and builds second.

You will guide other members of the Salesforce team, represent technical direction to business stakeholders, and ensure our Salesforce platform aligns with business objectives and scales effectively. As Delivery Manager, you will also own the Release Manager function\: deployment strategy, release execution, and ensuring all releases are tracked, documented, and reversible.

Why Join Us?

• Work across Sales Cloud, Service Cloud, Experience Cloud, Account Engagement, and a full Conga CPQ & Billing lead-to-cash process

• Own release management and help build the team’s DevOps and delivery practices as the platform grows

• Support an organization that has been transporting students safely since 1917

• Fully remote position

Key Responsibilities

Ownership & Delivery Leadership

• Own end-to-end delivery on every initiative\: problem definition, solution design, stakeholder alignment, development oversight, testing, and deployment — not just the coding phase

• Lead story grooming for all work assigned to the team\: every story must have a documented problem statement and functional/technical design, reviewed and aligned with the Director before development begins

• Lead recurring stakeholder and cross-functional standups (e.g. CPQ/Billing) — set the agenda, drive discussion, and deliver specific, contextual status updates

• Proactively surface risk, scope, and dependency considerations before committing to timelines or solutions

• Validate all code against current production behavior before any deployment request; be prepared to explain and defend every change

• Maintain a clear change log for every release documenting all components touched or created

Technical Leadership

• Lead the design and development of custom code solutions leveraging Apex, JavaScript, Visualforce, and Lightning components across multiple Salesforce Clouds, including Sales/Service Cloud, Experience Cloud, Account Engagement, and Conga Contracts/CPQ/Billing

• Translate business requirements into technical designs and solution architecture

• Define and enforce coding standards, best practices, and governance for Salesforce development

• Serve as the primary technical point of contact for Salesforce-related initiatives

Solution Architecture

• Oversee integrations between Salesforce and other enterprise systems using APIs, middleware, and ETL tools

• Ensure data integrity, security, and compliance within the Salesforce ecosystem

Team Leadership

• Coach and mentor junior team members

• Conduct code reviews and provide technical feedback

• Collaborate with business analysts, project managers, and QA

Release Management

• Act as project SME for deployment and release management tools, best practices, and source control

• Define, manage, and execute environment and deployment strategy

• Run data deployments (sandbox seeding) to test features

• Run production releases and be able to roll back or restore if needed

Innovation & Optimization

• Stay current with Salesforce releases, features, and industry trends

• Recommend and implement enhancements to improve system performance and user experience

• Drive automation and efficiency through advanced Salesforce capabilities