Salesforce Engineer / Business Analyst

Business Support Salesforce Engineer / Business Analyst 03-11-2026 4.527 - 6.036 Medior The Hague Als Salesforce Engineer / Business Analyst bij NN analyseer je businessvraagstukken, haal je requirements op en vertaal je die naar duurzame Salesforce-oplossingen via configuratie, datamodellering en Flows, met dagelijks gebruik van AI en focus op security en resilience. Direct solliciteren Neem contact op Automatisch verbeterd voor betere leesbaarheid Salesforce Engineer / Business Analyst Role purpose: Design, build, and optimize Salesforce solutions while translating business needs into scalable technical requirements to improve sales, service, and operational performance. Core responsibilities - Gather, analyze, and document business requirements; convert them into user stories, acceptance criteria, and solution designs. - Configure and develop Salesforce features (e.g., objects, fields, flows, validation rules, reports, dashboards) to meet stakeholder needs. - Partner with Sales, Service, Operations, and IT to map processes, identify gaps, and recommend improvements. - Support integrations and data workflows; ensure data quality, governance, and reliable reporting. - Conduct testing (unit/UAT), manage releases, and provide post-deployment support and troubleshooting. - Create and maintain documentation, training materials, and change management communications. - Monitor platform health, security, and access controls; ensure compliance with internal standards. Required skills and qualifications - Salesforce expertise: Administration and configuration; understanding of declarative automation and platform capabilities. - Business analysis: Requirements elicitation, process mapping, stakeholder management, and prioritization. - Technical skills: Data modeling, reporting/analytics, and familiarity with integrations/APIs. - Delivery: Agile/Scrum collaboration, testing discipline, and release management. - Communication:...