Salesforce Functional Analyst – Financial Services Cloud (FSC).
Salesforce Functional Analyst – Financial
Services Cloud (FSC)
Toronto, ON - Hybrid (4 Days WFO)
Key Responsibilities
- Collaborate
with business stakeholders to understand business objectives,
requirements, as-is and future state business processes and pain points.
- Conduct
workshops, interviews and requirement gathering and refinement sessions
with Product owners and other relevant stakeholders, including architects
and tech leads.
- Identify
and propose best possible Salesforce out of the box solution for the
problem statement and if gaps exist, propose suitable custom solution in
collaboration with tech lead and UX teams.
- Prepare
and present material to Program Salesforce design authority for review of
problem statement and proposed solution options to arrive at the best
possible outcome thats acceptable to business and technology teams.
- Perform
POC and impact analysis on existing Salesforce processes, configurations
and data and present options to Product Owner.
- Create
functional artifacts such as solution refined Epics, broken down User
stories ready for development, functional documentation summarized in
confluence page.
- Participate
in all scrum ceremonies and lead squad refinement sessions.
- Support
QA by providing functional scenarios, clarifying requirements and
reviewing test cases against business needs.
- Assist
in defect triage and resolution.
- Ensure
compliance with Salesforce best practices and security standards.
Skills and Qualifications
- Relevant
college, university, or post-graduate degree in Engineering or related
education.
- 5+
years of experience working as a Functional Lead in Salesforce and 3+
years experience financial industry.
- Proven
experience delivering Salesforce solutions at scale in a highly regulated,
enterprise scale environment.
- Deep
understanding of banking workflows, customer and product lifecycle and
financial compliance.
- Strong
experience with Salesforce Financial Services cloud and integration with
core banking systems and data lakes.
- Ability
to lead conversations with cross functional teams and engage effectively
with executives, senior leaders and technical teams.
- Familiarity
with Agile delivery, Jira, confluence and DevOps pipelines in enterprise
settings.