Salesforce Lead Engineer (Certified Architect)
Description
About Brite Systems
Brite
Systems Inc. is a U.S.-based, AI-led digital transformation company. Since
2006, we have helped government and nonprofit organizations modernize their
technology, improve operations, and deliver better outcomes for the communities
they serve.
Headquartered
in Indianapolis, Brite brings together expertise across Salesforce, AWS,
MuleSoft, AI, and our proprietary Enlite Accelerator to solve complex
challenges and create meaningful impact.
At
Brite, you’ll be part of a collaborative, people-first team where innovation,
continuous learning, and meaningful work come together. We’re proud to be
recognized among Indiana’s fastest-growing companies, named to the Inc. 5000
list of America’s fastest-growing private companies, and recognized as a Great
Place to Work in Indiana for seven years.
Join
Brite to build innovative technology, grow your career, and make a difference.
Job Description
The Salesforce Lead
Engineer is the technical architect for the Engagement Layer, designing mission
and constituent-facing capabilities on governed Snowflake data, including
Service Cloud, Agentforce Voice, and managed release engineering for
contact-center and loan-servicing workflows.
Responsibilities
• Architect
Service Cloud and Agentforce Voice solutions for client's contact-center and
loan-servicing workflows.
• Own
release engineering and environment management for the Salesforce engagement
layer.
• Direct
and review the work of the Salesforce Engineer, ensuring designs align with the
governed Snowflake data foundation.
• Support
the Contact Center Intelligence use case: IVR and telephony data flowing
through Service Cloud and Agentforce into Snowflake and Tableau.
• Participate
in sprint planning and reviews, reporting progress on Task 5 deliverables to
the Engagement Lead and PM.
• Be
available to support client interviews and technical discussions as needed.
Qualifications
• Bachelor's
degree in Computer Science, Information Systems, or equivalent experience.
• 8+
years of Salesforce development and architecture experience.
• Salesforce
Certified Technical Architect, Application Architect, or System Architect
credential required.
• Hands-on
experience with Service Cloud and Agentforce (or comparable AI-enabled service
automation).
• Experience
integrating Salesforce with external data platforms such as Snowflake via
MuleSoft.
• Federal
or public-sector Salesforce delivery experience preferred.
Work
Type
Remote / Hybrid (mostly
work remote with occasional in-person meetings)
Equal
Employment Opportunity
Brite
Systems is an Equal Employment Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender perception or
identity, national origin, age, marital status, protected veteran status, or
disability status.
Recruitment
Fraud Alert! There has been an increase in fraud that targets job seekers.
Scammers may present themselves to job seekers as Brite Systems employees or
recruiters. Please be aware that Brite Systems does not request sensitive
personal data from applicants via text/instant message or any unsecured method;
does not promise any advance payment for work equipment set-up; and does not
use recruitment or job-sourcing agencies that charge candidates an advance fee
of any kind. We encourage you to review and apply to our available job openings
at Brite Systems website. For more information on avoiding and reporting scams,
please visit the Federal Trade Commissions job scams website.