Salesforce Marketing Cloud Consultant
We are seeking a proficient Salesforce Marketing Cloud Consultant to enhance initiatives across multiple European markets, facilitating both Commercial and Transactional communications.
Main Responsibilities:
- Analyze and refine business requirements received from markets and stakeholders.
- Create and manage Salesforce Marketing Cloud tickets, including CJs, acceptance criteria, assumptions, dependencies, and open questions.
- Facilitate discussions with markets to clarify requirements, gather missing information, and ensure alignment before development starts.
- Collaborate closely with Product Owners, Solution Architects, Developers, and Business Analysts from other clouds to identify dependencies and define the best solution.
- Support the Solution Design phase by providing business context, requirements clarification, and functional expertise.
- Act as the main contact point for developers regarding business requirements and functional questions during implementation.
- Coordinate and support UAT activities with markets, including explaining test scenarios, expected results, and validation processes.
- Deliver training sessions and knowledge-sharing workshops on Marketing Cloud solutions and processes as required.
- Manage and prioritize a continuous flow of Commercial and Transactional requests across multiple markets.
- Follow initiatives end-to-end, from requirement analysis through development, testing, business approval, and deployment readiness.
Key Requirements:
- Strong knowledge of automation processes.
- Experience with customer journey mapping.
- Proficiency in campaigns and transactional emails.
- Able to start in September.
- Willingness to work in the Porto office when necessary.
Other Details:
This position requires a proactive individual with substantial experience in Salesforce Marketing Cloud to handle various requests and support the marketing team effectively.