Salesforce Platform Engineer – Agentforce & AI Automation | Night Shift | Onsite

Build the technical foundation behind enterprise AI and automation while helping turn innovative use cases into reliable production solutions. This role connects AI platforms, integrations, deployment, and operational support to enable scalable solutions across Customer Success and Technology Operations.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

As the technical backbone for AI and automation platforms, this role helps move solutions from proof-of-concept through production while supporting security, scalability, governance, and operational stability. You’ll work across Customer Success, Product, and Technology Operations to enable strategic AI initiatives and optimize the platforms behind them.

WHAT YOU’LL DO

AI Platform Implementation & Architecture

• Design, build, and maintain the technical framework supporting AgentForce, Data Cloud, AI agents, and related Salesforce platform capabilities.

• Connect AI agents to approved knowledge sources, data repositories, customer documentation, and operational content repositories.

• Evaluate and implement integration patterns supporting AI, automation, and customer-facing technology initiatives.

• Provide direct support to Customer Success on rollout of AI-enabled capabilities supporting support, services, and customer success operations.

• Establish technical standards, deployment patterns, and governance controls for AI-enabled solutions.

Deployment & Release Management

• Create and manage deployment processes from Sandbox through UAT and Production environments for CS/AI related projects.

• Build repeatable deployment frameworks and reusable implementation patterns.

• Support release planning, testing coordination, validation, and production deployment activities.

• Develop operational runbooks and deployment documentation.

• Ensure platform changes meet security, compliance, and governance standards before release.

Platform Integration

• Implement and maintain integrations between Salesforce, AgentForce, Data Cloud, Data 360, APIs, CRM objects, knowledge platforms, and supporting business systems.

• Support integration of customer-facing AI capabilities and internal productivity solutions.

• Partner with Product Development, DevOps, and TechOps teams on architecture and integration requirements.

• Troubleshoot connectivity, authentication, synchronization, and API-related issues.

Monitoring & Operational Support

• Implement monitoring, alerting, logging, and performance measurement capabilities across AI platforms.

• Investigate and resolve platform failures, deployment issues, integration errors, and system performance concerns.

• Develop dashboards and operational metrics supporting platform health and adoption reporting.

• Prepared for CS-funded TechOps AI resource proposal

• Proactively identify risks, bottlenecks, and performance opportunities.

• Participate in incident response and root cause analysis activities when required.

AI Enablement & Innovation

• Support implementation of strategic AI use cases including AI Case Summaries, customer-facing AI agents, knowledge management solutions, Customer 360 initiatives, and workflow automation solutions.

• Work closely with Customer Success and AI COE leadership to move approved use cases into production.

• Recommend improvements to platform architecture, deployment processes, monitoring, and automation capabilities.

Cross-Functional Collaboration

• Partner with Customer Success, Support, Services, Product, Security, and TechOps teams.

• Participate in governance reviews, architecture discussions, and implementation planning.

• Translate business requirements into scalable technical solutions.

• Provide technical guidance and support during pilot and production deployments.

• Contribute to platform documentation, knowledge sharing, and operational best practices.

A BIT ABOUT YOU

Required Experience

• 3-5+ years of experience in Salesforce platform engineering, architecture, or technical administration.

• Experience deploying and supporting enterprise SaaS platforms.

• Experience working with APIs, integrations, authentication, and system connectivity.

• Experience supporting release management and environment promotion processes.

• Strong troubleshooting and problem-solving skills.

Preferred Experience

• Salesforce Platform certifications.

• Experience with AgentForce, Data Cloud, Copilot, Einstein AI, or related AI technologies.

• Experience with enterprise monitoring and observability platforms.

• Exposure to knowledge management, conversational AI, or customer-service technologies.

• Experience supporting scalable deployment frameworks and automation solutions.

Success Measures

• AI platform availability and reliability.

• Deployment success rate and deployment speed.

• Time required to move approved AI solutions into production.

• Reduction in deployment-related incidents and support escalations.

• Adoption and operational readiness of AI solutions.

• Quality of technical documentation and deployment standards.

• Contribution to strategic AI outcomes, including case deflection, case summary automation, and platform scalability.

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

• HMO coverage for you and your family

• Epic Yearly Kick-Off Parties with major giveaways

• Recognition through our Value Awards — we celebrate your wins

• Real career growth with opportunities for internal promotions

• Meaningful work with talented and supportive teams

Your future matters:

• 900+ internal promotions every year

• Access to 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay after 5 years of continuous service

• Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

• 24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cash

• Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions

• Entrepreneurial Energy: Think like an owner. Solve like a founder

• Fast with Intent: We move fast and deliver real results

• Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!