Salesforce Practice Head - IT Services
Summary
Live Connections is hiring a Salesforce Practice Head in Bangalore to lead, scale and transform its global Salesforce practice within IT services — owning P&L, delivery excellence and customer success while driving technical direction across Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, CPQ/Revenue Cloud and Agentforce.
Job Summary:
We are looking for an accomplished Salesforce Practice Head to lead, scale and transform the global Salesforce practice.
The role will be responsible for driving strategic growth, delivery excellence, customer success, operational efficiency and profitability across enterprise Salesforce engagements.
The ideal candidate should have extensive experience in Salesforce Practice Management, large-scale global delivery, enterprise architecture and digital transformation.
This position requires a combination of strong technical expertise, business leadership and P&L ownership, with the ability to build high-performing teams, develop strategic customer relationships and drive sustainable practice growth.
Candidates must have prior leadership experience within IT Services organisations, with a proven track record of building and scaling Salesforce practices.
Key Responsibilities:
1. Salesforce Practice Leadership & Growth:
- Lead, build and scale the global Salesforce practice, driving strategic growth and business expansion.
- Define practice vision, strategy, operating models and long-term growth objectives.
- Drive revenue growth, profitability, P&L ownership and operational excellence.
- Identify new business opportunities and strengthen the organisation's Salesforce market positioning.
- Build strategic partnerships and drive customer acquisition and account expansion.
2. Delivery & Customer Success:
- Own end-to-end Salesforce delivery across large-scale implementations, transformation programmes, modernisation and managed services.
- Ensure delivery excellence, project governance, quality standards and customer satisfaction.
- Manage large enterprise portfolios and ensure successful execution across global engagements.
- Build strong relationships with CXOs, business leaders and key enterprise stakeholders.
- Drive customer experience (CX) transformation and business outcome-led solutions.
3. Technical & Solution Leadership:
- Provide strategic and technical direction across the Salesforce ecosystem.
- Drive capabilities across Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, CPQ/Revenue Cloud and Analytics.
- Lead modernisation and enterprise architecture initiatives.
- Drive adoption of Agentforce, AI-led solutions, automation and emerging Salesforce technologies.
- Ensure scalable, secure and innovative Salesforce solution delivery.
4. Capability Building & Team Leadership:
- Build and strengthen Salesforce capabilities across consulting, architecture, engineering and delivery.
- Lead and mentor global teams, practice leaders and senior technology professionals.
- Develop talent strategies, competency frameworks and leadership pipelines.
- Drive certifications, training and continuous learning across the practice.
5. Business & Financial Management:
- Own practice-level revenue, profitability, budgeting and financial performance.
- Drive resource planning, utilisation, cost optimisation and delivery efficiency.
- Monitor business performance through KPIs, operational metrics and financial dashboards.
- Partner with sales and business development teams to drive strategic opportunities and account growth.
Required Skills & Qualifications:
- 20+ years of overall IT experience with significant leadership experience in Salesforce Practice Management.
- Mandatory experience working with IT Services organisations.
- Proven track record of building, leading and scaling global Salesforce practices.
- Strong expertise across the Salesforce ecosystem and enterprise architecture.
- Experience managing large-scale Salesforce implementations, managed services and transformation programmes.
- Strong understanding of Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud and CPQ/Revenue Cloud.
- Exposure to Agentforce, AI-led solutions, automation and emerging Salesforce innovations.
- Proven experience in P&L ownership, revenue growth and practice profitability.
- Experience managing global delivery teams and large enterprise portfolios.
- Strong CXO-level stakeholder management and customer relationship skills.
- Excellent strategic thinking, business acumen and leadership capabilities.
Key Skills:
- Salesforce Practice Management - Salesforce Architecture - IT Services - Global Delivery - Salesforce Implementation - Sales Cloud - Service Cloud - Marketing Cloud - Data Cloud - CPQ - Revenue Cloud - Agentforce - Enterprise Architecture - Digital Transformation - P&L Management - Practice Growth - Customer Success - Managed Services - Global Team Leadership
Mandatory Screening Criteria:
- 20+ years of overall IT experience.
- Prior leadership experience in Salesforce Practice Management.
- Candidates from IT Services organisations ONLY.
- Experience leading global Salesforce delivery and managed services.
- Proven practice growth, revenue and P&L ownership.
- Strong enterprise Salesforce ecosystem and architecture expertise