Salesforce Product Owner / Product Manager
We are looking for a Salesforce Product Owner / Product Manager to support business and technology initiatives across Salesforce and related commercial off-the-shelf (COTS) platforms. This role requires hands-on Salesforce experience, product ownership/product management capabilities, client partnership skills, and a consulting mindset.
The ideal candidate combines product thinking, consulting, business ownership, and practical platform understanding.
Responsibilities
- Act as Product Owner / Product Manager for Salesforce and adjacent COTS initiatives
- Partner with client stakeholders and define priorities, roadmap, backlog items, and delivery expectations
- Translate business needs into requirements, user stories, and acceptance criteria
- Own and maintain the product backlog
- Support discovery, planning, demos, releases, and adoption activities
- Collaborate with architects, developers, QA, BAs, and business teams
- Apply practical Salesforce knowledge across configuration, customization, integrations, automation, reporting, and UX
- Evaluate alignment between Salesforce and COTS platforms
- Identify risks, dependencies, and business impacts
- Serve as a trusted client advisor
Requirements
- 5+ years of experience as Product Owner, Product Manager, Business Analyst, Business Systems Analyst, or similar role
- Hands-on expertise in Salesforce Sales Cloud, Service Cloud, and Experience Cloud
- Proficiency in Salesforce Platform, Flows, and Custom Objects
- Skills in Salesforce Reports, Dashboards, and Configuration
- Familiarity with enterprise platforms and COTS solutions
- Capability to translate business goals into delivery priorities
- Background in Agile methodologies and stakeholder management
- Consulting mindset with strong communication skills
- Proficiency in English at an Upper-Intermediate level (B2) or higher
Nice to have
- Knowledge of Life Sciences GTM, commercial operations, CRM transformation, and field force effectiveness
- Exposure to Veeva, Trueblue, and IQVIA
- Salesforce certifications
- Understanding of integrations, analytics, consent, and engagement processes
Benefits
- Diverse multicultural, multi-functional, and multilingual work environment
- Global scope, international projects in different business domains: life sciences and healthcare, retail, and distribution, software and hi-tech, etc.
- Outstanding career development opportunities with a transparent career path and a roadmap to accelerate your journey
- Great learning and development opportunities, including in-house professional training, career advisory and coaching, sponsored professional certifications
- Knowledge-sharing with colleagues from EPAM's global tech communities
- 25 days holiday per annum
- 5 days of sick leave without medical certification
- Private health insurance for employees and discount for private health insurance for family members
- Discount for Fit Pass program
- Comfortable modern offices in Belgrade and Novi Sad or remote work from any location in Serbia
- Regular corporate, social and wellbeing events (parties, sport events, advanced CSR programs etc.)