Salesforce Service Cloud FSL Architect
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Description
Salesforce Service Cloud FSL Architect
- Mandatory architect certifications
- Mandatory knowledge of Service cloud
- Wants FSL background
- Preferred implementation expertise in Sales and Service cloud Agent force working knowledge will be preferred
- Experience in salesforce org merge, integration and data quality migration design
- Experience in designing and developing software components and having a very strong Service Oriented Architecture and integration background.
- Salesforce.com integration experience, including between different business systems as well as working with integration tools.
- Proficiency in programming using Salesforce SFDC, Force.com, Java, JavaScript, and XML and their use in the development of CRM solutions.
- Strong experience with configuration, customization, programming with APEX APIs, APEX Triggers, and implementing new instances of Salesforce.com from scratch.
- Strong practical deployment knowledge of Visual Force, Flex, Salesforce configurations, Apex classes, APEX Web services, API, AppExchange deployment, and Salesforce.com s-controls.
- Ability to define the system landscape, to identify gaps between current and desired end-states, and deliver a CRM solution.
- Additional Salesforce.com experience includes Workflow Alerts and Actions, and Approval Workflow.
- Programming experience with the following languages, J2EE, HTML XML, SQL, Oracle. Excellent communication skill required to communicate with executive stakeholders and be on workshops with IT and business