Salesforce Services Technical Analyst

Location: Bangalore

Company: Alstom

Could you be the full-time Salesforce Services Technical Analyst in Bangalore were looking for

Take on a new challenge and apply your technical and analytical expertise in a cutting-edge field. Youll work alongside collaborative, innovative, and dynamic teammates.

You'll play a key role in shaping the technical design and architecture of our Salesforce Services Solutions, ensuring they align with Alstom's core model and business strategy. Day-to-day, youll work closely with teams across the business (including ERP, Engineering, and Digital), support the development and rollout of Salesforce applications, and much more.

Youll specifically take care of managing and implementing technical designs, as well as supporting the delivery of Salesforce Services Core Model evolutions, but also provide technical expertise to operations teams when needed.

• Managing and implementing the technical design of Salesforce Service solutions in alignment with business strategies
• Ensuring the Salesforce Services Solutions Technical Core Model is well-documented and consistent
• Presenting analysis and detailed solution documentation to both technical and non-technical audiences
• Leading development, packaging, and release management activities
• Supporting the rollout of Salesforce applications and ensuring adherence to the Core Model
• Collaborating with internal and external IST partners to deliver high-quality projects on time

• Graduated with an engineering degree, preferably in information technology
• 4+ years of experience with Salesforce, including Salesforce Lightning, Service Cloud, and Experience Cloud
• 2+ years of experience with Salesforce developer tools such as Apex, Test classes, Triggers, Visualforce, JavaScript, SOQL/SOSL, and Release Migration Tool
• 1+ years of experience with Salesforce architecture, design, and integration technologies (e.g., Platform Events, Connected Apps, Mobile SDK, SSO, OAuth, SOAP, REST, and SOA design principles)
• Proficiency in English (both spoken and written)
• Salesforce Platform App Builder certification
• Knowledge of data management, ETL concepts, enterprise software development, and relational database technologies is an added advantage
• Salesforce Service Cloud Consultant certification is a plus
• Strong analytical and problem-solving skills
• Ability to work autonomously in a global and multicultural environment