Salesforce Solution Analyst

General Kinematics is a leading multi-national vibratory manufacturing company dedicated to providing innovative solutions and services to our clients. We are currently seeking an experienced Salesforce Solution Analyst with five plus years’ experience, demonstrable knowledge of Sales, Marketing, and Service Clouds, and a strong knowledge of Data Analytics using Power BI / Tableau to join our team.

Key Responsibilities:

Salesforce Administration (approximately 70%)

• Serve as a key member of the General Kinematics’ Salesforce Engagement Team to maintain strong relationships with Salesforce and Salesforce Partners.

• Serve as the primary Salesforce system administrator for the organization's Salesforce org (Sales Cloud, Service Cloud, and Field Service Cloud)

• Manage user accounts, profiles, roles, permission sets, and security settings in alignment with organizational policies

• Design and implement declarative automation using Flows, Process Builder, Workflow Rules, and Approval Processes to streamline business operations

• Configure and maintain custom objects, fields, page layouts, record types, list views, and validation rules

• Oversee release management including sandbox environments, change sets, and deployment of new features

• Partner with stakeholders to gather requirements and translate business needs into scalable Salesforce solutions

• Manage and maintain third-party AppExchange integrations and connected apps

• Monitor system performance, storage utilization, and license consumption; proactively address issues

• Develop and maintain comprehensive documentation including data dictionaries, process maps, and training materials

• Deliver end-user training and provide ongoing support to maximize platform adoption and utilization

• Evaluate and implement new Salesforce features released during each seasonal update cycle

Data Engineering & Analytics (approximately 30%)

• Design, build, and maintain scalable ETL/ELT pipelines to ingest data from Salesforce and other business systems into a centralized data warehouse (Azure Data Fabric)

• Develop and maintain clean, reusable data models following dimensional modeling best practices (star/snowflake schemas)

• Write complex SQL queries, stored procedures, and scripts to transform, aggregate, and validate data across multiple sources

• Build and maintain robust data pipelines.

• Create, maintain, and optimize dashboards and reports in BI tools (Tableau, Power BI)

• Collaborate with business stakeholders to define KPIs, metrics, and reporting requirements; translate these into reliable data products

• Implement and enforce data quality standards, monitoring, and alerting to ensure accuracy and completeness

• Utilize Salesforce APIs (REST, SOAP, Bulk API) and tools such as MuleSoft or custom Python integrations to extract and sync data

• Contribute to the organization's data governance strategy, including metadata management and lineage tracking

• Perform ad hoc analysis to answer business questions, identify trends, and support strategic decision-making