Salesforce Support Engineer
Posted Updated
Description
Role & responsibilities
Key Responsibilities
- Provide technical support for web applications to internal teams and external clients.
- Diagnose and resolve application issues, including performance, configuration, and integration problems.
- Collaborate with development and QA teams to escalate and resolve complex issues.
- Monitor application health and proactively identify potential problems.
- Document solutions, create knowledge base articles, and improve support processes.
- Assist with deployments, patches, and version upgrades as needed.
- Ensure compliance with SLAs and maintain high customer satisfaction.
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Required Skills & Qualifications
- Strong understanding of Salesforce
- Familiarity with web servers, APIs, and database systems (SQL).
- Experience with ticketing systems (e.g., Jira, ServiceNow) and incident management.
- Basic knowledge of Linux/Unix commands and troubleshooting.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
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Nice-to-Have
- Experience with web technologies (HTML, CSS, JavaScript) and HTTP protocols.
- Knowledge of monitoring tools (e.g., Dynatrace).
- Familiarity with security best practices for web applications.
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Education & Experience
- Bachelors degree in computer science, IT, or related field (or equivalent experience).
- 2+ years of experience in technical support or application support roles.
