Salesforce Support Officer
The Salesforce Support Officer plays a key role in supporting the ongoing operation, enhancement and adoption of Salesforce across RDN. Working closely with business users, stakeholders and the Salesforce development team, you’ll provide user support, gather and document business requirements, coordinate testing and contribute to the delivery of Salesforce enhancements.
This is a full-time, 12-month fixed-term role.
Key responsibilities
Provide day-to-day Salesforce support, responding to user enquiries, investigating issues and coordinating solutions with the Salesforce development team.
Work with stakeholders to understand business needs, gather and document requirements, and translate these into clear information for technical teams.
Support Salesforce enhancements and projects, including requirements gathering, process improvement, change management and stakeholder engagement.
Develop test scenarios and scripts and coordinate User Acceptance Testing (UAT), regression testing and validation of system changes.
Support Salesforce releases by coordinating communications, documentation, user readiness and training activities.
Develop and maintain user guides, process documentation and knowledge resources, while identifying opportunities to improve system adoption, data quality and business processes.
About you
You are a customer-focused technology professional who enjoys working with people to understand their needs and find practical solutions. You’re comfortable working across business and technical teams and have an interest in Salesforce, business analysis and continuous improvement.
You will bring:
Experience in Salesforce administration, systems support or a similar role, with an understanding of business requirements gathering, system testing and implementation.
Experience supporting business applications and users, with the ability to analyse issues, document requirements and contribute to practical solutions.
Strong communication and stakeholder management skills, with the ability to translate between technical and non-technical audiences and build effective working relationships.
Experience with UAT, testing, defect management and supporting system releases or enhancements, with strong organisational and problem-solving skills.
Experience working across multiple systems or in an Agile environment is desirable, as is knowledge of Salesforce Nonprofit Success Pack, Marketing Cloud or integrated business systems.
Qualifications in Information Technology, Business Information Systems, Business Analysis or a related field, or equivalent experience. Salesforce Administrator certification is desirable.
An understanding of, or commitment to, Aboriginal health, cultural awareness and safety.
Why join us
RDN offers a friendly, values-driven and inclusive culture with generous employment conditions, including:
Flexible hybrid working arrangements.
Salary packaging benefits.
Access to an Employee Assistance Program.
Professional development opportunities.
A collaborative environment where you are empowered to contribute, innovate and make an impact.
About RDN – The Charity for Health Access
RDN traces its origins to 1988 and today works across the Australian community and internationally, from metropolitan areas to the most remote regions. Through its social enterprises – RDN Health, Australian Centre for Health Access, Rural Health Pro and Rural Doctors Network – RDN delivers specialised products and programs that support and integrate health, aged care, disability and community sectors to enable socially accountable health access for under-resourced communities.
For more information about RDN – The Charity for Health Access visit: https://www.ruraldoctors.org/
How to apply
Click Apply Now to submit your application and cover letter outlining your relevant experience.
Applications will be reviewed as received and the process may conclude before the closing date.
Australian working rights are required and successful candidates will be required to undergo a National Police Check and other relevant pre-employment screening.
We value a diverse and inclusive workplace
RDN is an Equal Opportunity Employer and strongly encourages applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ people and people with disabilities.