Salesforce System Administrator

JOB SUMMARY: Responsible for management of the company’s Salesforce CRM system and other key corporate data assets. Responsible for ensuring effective data integration among and between corporate data assets. Responsible for user and license management, data integrity, system security, and platform customization. Responsible for recognizing organizational process improvements, stakeholder collaboration, project planning, technical solution design, and successful implementation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Responsible for system administration, configuration, and customization to meet business requirements, including fields, layouts, and workflows.
2. Collaborate with stakeholders to understand data content and business requirements and implement effective solutions.
3. Identify and resolve technical issues, including data and workflow errors, security issues, and performance bottlenecks.
4. Ensure data accuracy, consistency, and security, including data import, export, and cleanup.
5. Test and implement Salesforce releases, ensuring minimal disruption to users.
6. Develop and maintain reports and dashboards to track key performance indicators and provide insights.
7. Provide technical support to users, troubleshooting issues, and training users on Salesforce features.
8. Create, update, and manage user accounts, profiles, and permissions.
9. Identify areas for improvement in Salesforce usage and recommend new features or solutions.
10. Implement and maintain security measures to protect sensitive data and ensure compliance with relevant regulations.
11. Manage special projects as assigned by Benecon leadership.

These duties and responsibilities are intended to describe the general nature and level of work involved for this job. This is not an exhaustive list of all duties or responsibilities.