Salesforce Technical Delivery Manager
Summary
Owns end-to-end delivery of Salesforce projects for a portfolio of clients at Infoglen, a Salesforce Crest consulting partner - planning, executing, and deploying multi-cloud work, managing client relationships and revenue, and leading cross-functional delivery teams. Hybrid role in Gurugram requiring 7+ years in the Salesforce ecosystem.
Job Title: Technical Delivery Manager - Salesforce
Infoglen | Gurgaon (Hybrid) | 7+ Years | Full-Time
About Infoglen-
Infoglen, the San Jose-based tech company, is a premium Salesforce Crest Partner specializing in delivering high-quality, advanced & custom solutions to organizations across industries. With a rapidly expanding team spread across the USA, Canada, UAE, and India, Infoglen is geared towards helping clients succeed throughout their Salesforce journey.
About the Role-
We're looking for a seasoned Technical Delivery Manager to own end-to-end delivery of Salesforce projects and programs across a portfolio of clients. You'll sit at the intersection of technology, people, and commercial outcomes ensuring projects are delivered on time and on quality, clients are satisfied, and the delivery team is motivated, growing, and performing at its best.
What You'll Do --
Delivery & Execution
Own projects end-to-end delivery - planning, execution, quality control, and deployment
Ensure plans are feasible, timelines are realistic, and delivery is aligned to client goals
Drive Agile/Scrum best practices and Infoglen delivery standards consistently
Client Management-
Be the primary delivery contact own escalations, expectations, and satisfaction
Lead Monthly/Quarterly reporting and QBR sessions with key client stakeholders
Work with Account Managers to monitor project health and protect revenue relationships Commercial Ownership
Own revenue delivery on recurring projects protect what exists, grow where possible
Identify upsell signals and act on them in collaboration with Account Managers
Contribute to pre-sales scoping and resource planning for new opportunities
Team Leadership -
Build and lead cross-functional teams developers, BAs, QA, and PMs Interview, assess, and onboard Salesforce talent technical and interpersonal fit
Drive upskilling and cross-skilling roadmaps; play an active role in appraisals and retention
Technical Oversight -
Provide hands-on guidance to unblock teams and resolve delivery challenges
Evaluate and recommend tools, technologies, and process improvements
Oversee technical integrations that improve client business operations
What You Bring:
Must Have:
7+ years in Salesforce ecosystem; 34 years in delivery management or leadership
Proven track record at a Salesforce SI or ISV partner firm
Strong Agile/Scrum/Waterfall command across multi-cloud projects
Commercial awareness - revenue, margins, client retention
Confident client-facing communicator - QBRs to CXO conversations
Ability to technically assess Salesforce talent across clouds and roles
Good to Have:
Multi-cloud exposure - Sales, Service, Marketing, Data Cloud, or Integrations
Salesforce certifications - Admin, Sales Cloud, Service Cloud, or PM credentials
Pre-sales or solutioning background
Experience building delivery frameworks or upskilling programs