Salesforce Techno‑Functional Analyst

Key Responsibilities

• Serve as a techno‑functional subject matter expert for Salesforce applications
• Analyze business requirements and translate them into effective Salesforce solutions
• Configure and support Salesforce features, objects, flows, and automation
• Manage and support data quality, integrations, reporting, and analytics
• Partner with business users to optimize processes and improve user adoption
• Support production issues, enhancements, and continuous improvement initiatives
• Collaborate with developers on solution design, testing, and deployment
• Contribute to AI‑driven use cases, automation, and agent-based capabilities on the Salesforce platform

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field
• 5–7+ years of experience working with Salesforce applications as a Techno‑Functional Analyst
• Strong technical and functional analytical skills, including:
  • Salesforce configuration and customizations
  • Data management and integrations
  • Business process analysis and support
• Excellent interpersonal, communication, and stakeholder management skills

Salesforce Expertise

• Proven, hands-on experience with:
  • Sales Cloud
  • Service Cloud
  • Field Service (FSL)
• Strong understanding of the Salesforce Platform architecture
• Experience with AI, Einstein features, and agentic/automation capabilities within Salesforce

Preferred Qualifications

• Salesforce certifications (Administrator, Advanced Administrator, Business Analyst, or Platform App Builder preferred)
• Experience working in a large, global enterprise environment
• Familiarity with integrations (e.g., ERP systems, APIs, middleware)
• Strong problem-solving skills with a proactive, ownership mindset

Working Conditions

• The work mode of Finisar India is Hybrid i.e. 3 days at office or current working policy.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work

Finisar India (Subsidiary of Coherent Corp) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender identity, sexual orientation, race, color, religion, national origin, disability, or any other characteristic protected by law.