Salon Front Desk Virtual Assistant

Salary: $3 – $3.50 per hour

Job Summary:
Become a valued member of our team as a friendly, organized Salon Receptionist and the first point of contact for our clients. You’ll handle calls and messages, run the appointment book, and make sure every guest feels welcome from the moment they get in touch. You’ll be a standout candidate if you have a warm phone presence, a sharp eye for detail, and experience keeping a busy schedule on track.

Key Responsibilities:

• Answer incoming calls professionally and return missed calls and voicemails without delay

• Book, reschedule, and cancel appointments in the salon booking system, pairing every service with the right stylist and time slot

• Reply to client inquiries by text, email, website chat, and social media messages

• Send appointment confirmations and reminders, and follow up on no-shows and late cancellations

• Manage the waitlist and fill last-minute openings so the schedule stays full

• Answer questions about services, pricing, stylists, and salon policies clearly and correctly

• Send deposit requests and payment links in line with salon policies

• Keep client profiles, contact details, and booking notes accurate and current

• Encourage rebooking and suggest additional services or retail products where it fits

• Pass complaints and special requests to the salon team with clear, complete notes

Mandatory Skills:

• Proven experience as a receptionist, front desk associate, appointment setter, or customer service representative

• Excellent spoken and written English with a clear, friendly phone manner

• Experience handling calls and messages for US-based customers

• Hands-on experience with appointment booking or scheduling software

• Ability to handle calls, texts, and messages at the same time without losing track of details

• A warm, patient, and professional approach, even with difficult or upset callers

• Disciplined, thorough, and self-reliant

• Strong communication skills and the ability to coordinate smoothly with the salon team

Preferred Skills:

• Previous experience in a salon, spa, barbershop, or other beauty business

• Familiarity with salon booking platforms such as Vagaro, Boulevard, GlossGenius, Fresha, Square Appointments, or Mindbody

• Working knowledge of hair, nail, and beauty service terms and typical service times

• Experience with VoIP phone systems such as RingCentral, OpenPhone, or Google Voice

• Experience managing business Instagram and Facebook inboxes

• Confidence rebooking clients and suggesting add-on services or products

• Experience applying deposit, cancellation, and no-show policies tactfully

Why Join Us:
Join a welcoming team that takes pride in giving every client a great experience, beginning with the very first call. You’ll play a central part in keeping our days running smoothly, and we value people who take ownership and share good ideas. We offer a supportive environment where you can build your skills and a long-term role with us.