Salon General Manager or Spa Director or Hair Salon Manager
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Description
Purpose:
The Salon General Manager will be responsible for
Managing Ladies Salon within Dubai, day-to-day
staff management and clients. Manage Salon Expenses and stock. Increase
revenue through increased clients satisfaction, clients retention, service
sales, retail sales, and upselling.
Responsibilities:
- Increase gross profit and net profit.
- Ensuring frontdesk, stylist &
beauticians are giving great customer service and doing amazing work to ensure
clients satisfaction.
- Increase clients satisfaction.
- Reduce clients complaints.
- Increase clients retention.
- Increase clients referrals.
- Increase Retail Sales per visited
client.
- Increase average service sales receipt
per client.
- Ensuring salons are always presentable
and be rated 5 Star to further enhance clients experience.
- Responsible for setting staff targets
and KPI’s based on the objective profit.
- Management of salon assets and
inventory.
- Recruitment of salon, frontdesk,
stylists & beauticians.
Requirements
Required
Competencies:
- Leadership
& Management skills: Lead and manage the existing salon staff to focus on
client experience, client satisfaction, client retentions, and sales goals.
- Great
Customer Service & Customer Experience Background: Ensuring we provide
amazing customer service and quality service to Wow our customers.
- Performance Management Experience: Management of salon staff performance reviews and implement ways to
increase performance.
- Persistent: Ability to
get the salon team to meet their sales targets.
- Sales
skills: Ability
to train and coach staff on how to sell retail and Add ons.
- Metrics
& Data driven: Need to be good at analyzing data & metrics and make decisions
based on that to meet the objectives.
- P&L: A very
strong understanding of P&L statements and the ability to plan and react
with impactful strategies.
- Accountable
& Responsible
Qualifications:
- Have more
than 5 years Managerial experience in any of the following service industries:
Hotels, F&B, beauty industry, or other hospitality industry.
- Great
Customer Service Background
- Must have
several years of experience Managing staff.
- Must
have a proven record of increasing revenue, meeting sales targets for a team,
department, or division, and meeting company sales goals.
- Have computer skills, Microsoft word,
excel, PowerPoint and able to analyze and read lots of reports and KPI’s
Benefits
Pay
Package:
- Salary:
Extremely competitive salary + sales commission
- Free
Medical Insurance
- 30 days
paid Vacation + & up to 13 paid local holidays
- Air ticket
allowance
- Free Salon
Services
About the
Company:
Kozma & Kozma, and Kozma Curl are international
salons with branches around Qatar, Dubai and Oman.
Kozma Curl brand in addition to owning salons it has its
own Curly Products and Ecommerce site.
Owned and managed by Americans. We are rapidly growing
around the region. It’s a fun and great place to work.
Website: /