Sample Coordinator

Sample Coordinator

Why Join Us?
At LBB Specialties, we are dedicated to empowering innovation, building meaningful relationships, and fostering an environment where every team member can thrive. As part of our team, you'll work alongside industry experts, contribute to impactful projects, and help drive our company forward in the chemical distribution space. Join us as we bring innovation and growth to the forefront of our industry.

Your Impact
As a Sample Coordinator, you will play a vital role in facilitating the coordination, shipment, and tracking of all sample requests to their final destination. Your efforts will directly contribute to our company’s success by helping to send customers their sample requests timely to further drive sales of new products.

Key Responsibilities

• Provide strong customer service in support of the LBBS Sales/Commercial need for sending samples to Customers.
• Accurately and efficiently process sample requests. This involves reviewing the required information that is entered and available in the LBBS CRM.
• Track open sample requests from origination or customer receipt and communicate with sales team, regulatory, suppliers, and vendors for questions and updates.
• Manage large amounts of sample order requests simultaneously.
• Package samples in accordance with appliable requirements.
• Assist in maintaining adequate sample levels for LBBS Sample Center.
• Help in tracking expiration dates for samples stored at the LBBS Sample Center, and work with Purchasing/Operations in the event of a required disposal.
• Work with LBBS Regulatory to approve sample requests prior to shipment.
• Coordinate directly with Suppliers on sample requests and stock fulfillment.
• Track and report shipping costs associated with the samples process.
• Assist and act as back-up for the Warehouse Operator as needed.
• Understand and adhere to/follow the department procedures and policies.
• Adhere to and support the principles of Responsible Distribution™.
• Assume other activities and responsibilities from time to time as directed.
• Additional responsibilities may be assigned as needed.