SAP Business Analyst (Functional)

About the role

The SAP Business Analyst is the lead for the SAP landscape in Singapore. The role works directly with users across finance, supply chain, sales operations and customer service to understand how they work today, where the system gets in their way, and what needs to change. It converts that understanding into clear SAP requirements, process designs and change requests that the configuration, development and support teams can act on. This is a hands-on role rather than a purely supervisory one. The manager spends time with users in the business, runs workshops, writes the specifications, tests the outcome and sees changes through to adoption. They are the main point of contact between the user community and the wider IT organisation for anything SAP-related, and are accountable for the quality of analysis, documentation and user support in their area.

Key responsibilities

• Act as the primary contact for business users on SAP process and system questions, building relationships that make people comfortable raising problems early

• Run requirement workshops, process walkthroughs and interviews to understand how work is actually performed, including the workarounds people have built outside the system

• Challenge requests constructively, separating what the business genuinely needs from what it has simply always done, and agree a scope that can be delivered

• Keep users informed on the status of their requests, explaining decisions, timelines and trade-offs in plain business language

• Deliver user training, floor-walking and refresher sessions, and produce user guides and quick reference material that people will actually use

• Analyse end-to-end SAP processes across order-to-cash, procure-to-pay, record-to-report and inventory management, identifying inefficiencies, control gaps and manual effort that can be removed

• Perform fit-gap analysis on new requirements, recommending standard SAP capability ahead of custom development wherever the business outcome allows

• Produce functional specifications, process maps, configuration change requests and user stories that are unambiguous to both business users and technical teams

• Lead the business analysis workstream on SAP projects, enhancements and rollouts, from scoping through design, build, testing, cutover and post-go-live support

• Manage the SAP demand and change backlog, prioritising work against business value, effort and risk, and reporting progress to IT and business leadership

About you

• Hands-on experience with SAP ERP in a functional or process analysis capacity, with strong working knowledge of at least two core process areas such as SD, MM, FI or WM

• Understanding of SAP master data structures, organisational design and the configuration levers available within standard functionality

• Ability to read and interpret SAP transactions, standard reports and error messages well enough to investigate an issue before escalating it

• Experience of SAP project delivery through a full lifecycle, including testing, cutover and post-go-live support

• Structured requirement elicitation and documentation, including process mapping, functional specifications, user stories and acceptance criteria

• Fit-gap and impact analysis, with sound judgement on when to configure, when to build and when to change the process instead

• Test design and coordination, including UAT planning, defect management and readiness assessment

• Confident facilitating workshops with mixed groups, including users who are sceptical about system change

• Degree in information systems, business, accounting, supply chain, engineering or a related discipline

• At least eight years of relevant IT or business analysis experience, including a minimum of three years working directly with SAP