SAP Business One & IT Support Specialist
Salary: ₱25,000 – ₱35,000 per month
About the role
We are seeking a capable and solution-oriented SAP Business One & IT Support Specialist who combines functional SAP expertise with hands-on IT technical skills. This role serves as the primary point of contact for SAP Business One users and internal IT support — ensuring system reliability, building in-house knowledge, managing reporting layouts, and maintaining our IT infrastructure and assets.
Key responsibilities
Provide day-to-day functional and technical support to all SAP Business One users, promptly addressing and resolving system-related inquiries and concerns.
Investigate, troubleshoot, and coordinate resolution of SAP issues — including printing modules, attachment downloads, report generation, and system configuration matters.
Build internal capability: Develop and strengthen the organization's in-house SAP knowledge and support proficiency to reduce reliance on external consultants.
Design, modify, and maintain Crystal Reports layouts aligned with business and user requirements.
Install, configure, and maintain desktops, laptops, printers, and other IT equipment to ensure full operational readiness.
Manage IT assets and software licenses: Track records, warranties, equipment condition, and security-related information.
Provide technical assistance for system access, application errors, connectivity issues, and other IT-related incidents.
Collaborate in identifying IT requirements and contribute to the planning, implementation, and maintenance of technology solutions that support business operations.
Monitor system performance, assist in infrastructure maintenance, and recommend improvements to enhance reliability, efficiency, and productivity.
About you
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
Hands-on experience with SAP Business One — functional configuration, user support, and issue resolution.
Proficiency in Crystal Reports for layout and report development.
Solid knowledge of Windows OS, basic networking, and standard IT hardware/software troubleshooting.
Experience in IT asset management, software licensing, and equipment maintenance is an advantage.
Strong problem-solving skills, attention to detail, and ability to communicate technical concepts clearly to non-technical users.
Proactive, service-oriented, and capable of working independently as well as collaboratively across departments.
Benefits
13th to 15th month pay
Rice Subsidy and Allowances
Vacation Leave and Sick Leave (annually, unused leaves convertible to cash)
Bereavement Leave
Medical and Insurance benefits
Retirement/Separation Pay