SAP BW/BI HANA Supervisor
Job Purpose
Oversee, manage, and develop the enterprise SAP BW/BI on SAP HANA system. Supervise internal teams and external consultants/developers in designing, developing, and maintaining Business Intelligence & Analytics reporting solutions. Analyze business requirements, design data models, collaborate closely with business units, and manage user support & training to ensure accurate, timely, and SLA-compliant data delivery for executive and operational decision-making.
Key Responsibilities
Team & Project Supervision:
Supervise and manage the SAP BW/BI team (both in-house staff and external consultants) to ensure deliverables meet KPIs, SLAs, and defined timelines.
Plan and oversee enterprise-wide enhancement and new implementation projects for SAP BW/BI and Data Analytics systems.
Provide mentorship, guidance, and technical skill development for team members.
System Architecture & Development:
Analyze and gather business requirements from stakeholders and translate them into technical specifications.
Design and maintain Data Modeling on SAP Datasphere, SAP BW on HANA, and SAP BW/4HANA (e.g., ADSO, CompositeProvider, Calculation Views).
Develop and maintain ETL (Extract, Transform, Load) processes to extract data from SAP ERP (ECC/S4HANA) and non-SAP systems into the Data Warehouse.
Oversee and manage data integration with frontend reporting tools such as SAP Analytics Cloud (SAC), SAP BusinessObjects (BOBJ), Power BI, or Tableau.
System Maintenance & Performance Tuning:
Monitor Process Chain execution and troubleshoot process failures.
Perform system performance tuning on HANA Database (e.g., optimizing Query Execution Time and Data Loading Speed).
Manage data access authorizations and security in compliance with company policies.
User Support & Operations Management:
Manage Level 2 and Level 3 Incident Management and Service Requests in accordance with established SLA standards.
Perform root cause analysis and resolve issues related to reports, dashboards, or data discrepancies to maintain business continuity.
Create, update, and maintain User Manuals, Standard Operating Procedures (SOPs), and Technical Documentation.
User Training & Stakeholder Management:
Plan and conduct training programs on SAP BW/BI and Self-Service Analytics for Key Users and End Users.
Provide advisory and consulting services to management and key business units (Finance, Supply Chain, Sales, HR, etc.) on leveraging analytics for business value.
Gather user feedback to continuously improve UI/UX and report functionality to meet actual operational needs.
Qualifications
Education:
Bachelor’s Degree or higher in Computer Science, Information Technology, Computer Engineering, Statistics/Data Science, or a related field.
Experience:
Minimum 3 years of hands-on experience in SAP BW/BI HANA or SAP Datasphere.
At least 1–2 years of experience as a Team Lead, Supervisor, or managing project teams.
Proven experience in managing User Support systems and conducting training for Key Users and End Users.
Direct experience in SAP BW/4HANA or SAP Datasphere implementations/migrations is a strong plus.
Technical Skills:
Strong expertise in SAP BW on HANA / BW/4HANA Architecture and Data Modeling.
Proficiency in SAP HANA Native Modeling (Calculation Views, Analytical Views) and ABAP for BW (Transformation Rules, User Exits).
Solid understanding of core SAP ERP data structures (FI, CO, SD, MM, PP).
Expertise in connecting frontend BI reporting tools (e.g., SAP BI, Power BI).
Strong knowledge of SQL Scripting and HANA DB performance tuning.
Soft Skills & Service Mind:
Strong Service Mind and Positive Thinking attitude.
Demonstrated leadership, problem-solving, and decision-making capabilities.
Excellent communication, presentation, and coordination skills across different business units and executive management.
Good command of English (both spoken and written).