SAP Consultant
About the role
Perform end-to-end configuration, customization and change implementation for NA-relevant SAP systems, translating business requirements into reasonable SAP functional solutions. Provide L2/L3 functional support for NA SAP system incidents, perform root-cause analysis, resolve system tickets and maintain system stability. Participate in system upgrade, enhancement activities and support post-go-live hypercare for NA-scope business processes.
Key responsibilities
Perform end-to-end configuration, customization and change implementation for NA-relevant SAP systems, translate business requirements into reasonable SAP functional solutions
Conduct fit-gap analysis, prepare functional specification documents, carry out SIT/UAT testing, track defects and ensure change delivery follows change-control process without production risk
Provide L2/L3 functional support for NA SAP system incidents, perform root-cause analysis, resolve system tickets and maintain system stability
Cooperate with global, regional and local business & IT teams; communicate requirements, progress and system issues in multilingual scenarios
Maintain configuration documentation, operation manuals and knowledge base for NA SAP related modules
Participate in system upgrade, enhancement activities and support post-go-live hypercare for NA-scope business processes
About you
Must be Malaysian local candidate with valid local working status in Malaysia
Bachelor's degree or above in Information Technology, Computer Science or other IT-related disciplines
Hands-on experience in SAP functional configuration & change implementation; proven experience supporting or delivering NA-relevant SAP system configuration changes is preferred
Familiar with SAP change transport and testing workflow
Fluent inEnglish and Bahasa Malaysia (written & verbal), capable of cross-team communication with multilingual stakeholders
Strong requirement analysis and problem-solving skills; good documentation habit; able to coordinate cross-functional teams and deliver tasks on schedule
Good teamwork, attention to details, able to work under pressure for system release and incident handling