SAP Customer Success Manager - Japanese Multi-National Clients (f/m/d)
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Description
- Understanding clients’ mid-term strategies and managing executive relationships with their business and IT leaders
- Supporting the onboarding of SAP S/4HANA implementation, migration and managed service projects by monitoring delivery progress, identifying risks, providing support and communicating project status and challenges to customers
- Driving value realization after SAP S/4HANA implementations and migrations by leading additional business value proposals, including AMS, further SAP solutions and AI-related offerings
- Promoting and coordinating pre-sales and delivery activities in collaboration with NTT and NTT DATA Group companies to maximize customer value and business opportunities
- Native or fluent Japanese language skills
- Fluent English language skills
- Good understanding of SAP’s latest strategy and portfolio
- Experience managing global projects involving multiple countries, cultures, and stakeholders
- Experience in SAP S/4HANA transformation initiatives, managed service delivery and/or pre-sales
- Experience working with Japanese Multi-national clients and bridging Japanese and global business cultures
- Experience engaging with C-level executives and influencing strategic business decisions
- Flexible working hours and locations including workation, mobile working, part-time models, sabbaticals
- Further development by plan including topic-specific induction, targeted career development based on career models, programs and own academy
- SAP Platinum Partnership with strong SAP partnership, large knowledge network, and SAP Learning Hub and certification opportunities
