SAP Dedicated Customer Engagement Manager (DCEM)

Manning Global, an Internationally renowned staffing and managed services organization specializing in providing staffing solutions for leading corporations in AI, IT & Telecoms, Engineering, Digital Media, Automotive and Renewable Energy is recruiting for SAP Dedicated Customer Engagement Manager (DCEM) on behalf of one of their blue-chip international clients to join their organization in the Germany.

Key Responsibilities

• Advise customers on technical architecture and landscape issues.
  

• Support de-escalation of critical customer situations, working with relevant SAP teams.
  

• Participate in customer release and maintenance activities.
  

• Provide ongoing technical support and continuous knowledge transfer.
  

• Review account status and transition accounts as volume or complexity increases.
  

Experience/Qualifications:

• Minimum 5 years of SAP Basis experience.
  

• 2+ years of cloud knowledge (e.g. solution management, consulting, or delivery program management).
  

• Hands-on experience with S/4 HANA Application and HANA database.
  

• Mandatory SAP Upgrade & Migration (OS/DB) experience.
  

• Experience integrating SaaS products (e.g. Ariba, Salesforce, C4S) with SAP landscape is a plus.
  

• Experience with any hyperscaler (AWS, Azure, or GCP).
  

• Required English and German B2-C1.