SAP End User Support Consultant
Genesis
Consulting has an immediate opportunity for an experienced, forward thinking SAP
End User Support Consultant with a passion for growth and business
transformation. Join our team and utilize SAP technology to configure, develop,
deliver and support applications for our clients while leveraging concepts of
Lean, Agile, Kanban and SAFe. Our clients are some of the world’s leading
companies and the candidate will be a part of challenging projects to build and
support technical solutions for their needs. The SAP Functional Consultant will
work with clients to understand their business requirements, and help design a
solution, using their business process knowledge. They will assist clients in
the implementation, configuration, and support of SAP Functionality. The goal
is to effectively integrate packaged technology into the client’s business
environment in order to achieve client expected business results.
Duties and
Responsibilities:
The Senior Over the Shoulder
Project Support Consultant duties will include:
- Post-Deployment Support - 90-day
support period including On-Site Support to designated Hub locations that also
service surrounding spokes
- On-Site Support resources will
deploy to provide functional coverage across the principle business process
areas implemented at each command-designated hub site. In this capacity, the
On-Site Support resources will report to a government-identified Hub Site
Implementation Team Lead for daily tasking and direction. On-Site Support
personnel will work out of the hub site location and support spoke locations
from that central hub. Decisions on the numbers of On-Site Support resources
and allocation among different sites are made jointly between the clients
leadership and the Deployment and Change Management teams.
- Support knowledge transfer to
increase site knowledge of the clients processes and transactions
- Provide on-site business process
focused expertise to help end users gain confidence in business processes and
system transactions such as entering/approving documents, pulling reports,
executing business within the clients for BUMED staff supporting operational
needs as they relate to our client
- Participate in resolving help
desk calls and escalating for War Room support as necessary
- Provide informal training for
users on how to track their documents from inception to completion, guiding
them towards the discovery and troubleshooting of their own issues
- Provide “first line of defense”
for help desk support to BUMED users for the following:
- Problem resolution, which will
include any corrections or updates necessary from the go-live and
post-deployment support timeframe of the BUMED integration, as well as general
help desk support items
- To support the surge of help
desk tickets that occur during the transition period, normal help desk
operations are modified to include OSS as initial end user support
- OSS escalates tickets to the War
Room as required to accelerate resolution of issues and stabilization
- The War Room team will work with
the Command Direct Support Helpdesk to coordinate the capturing and resolution
of help desk tickets to ensure accurate metrics are collected
Requirements
Minimum
Qualifications/Experience:
- 5+ years of
experience in SAP Working Knowledge of SAP (FI FM CM SC RM PP&E).
- Knowledge and
experience with GFEBS.
- Knowledge and
experience with STARS-FL (Navy Finance).
- 5+ years of Gov’t
Finance experience.
- 5+ years of
facilitation, training, coaching, or mentoring experience in SAP.
- Ability to obtain
and maintain a DoD Secret clearance.
Minimum Education:
- High School Diploma/GED –
Required
- Bachelor’s Degree – Preferred
Required Certifications:
- No required certifications
- SAP, SAFe, CSM certifications
desired
Other:
- Must be US Citizen
- Must have Active DoD Secret
clearance or Ability to Obtain it
- Willingness to be on-site daily,
travel as necessary