SAP Extended Warehouse Management
About the role
We are looking for an SAP EWM Application Support Consultant to provide functional application support for SAP Extended Warehouse Management (EWM). The successful candidate will be responsible for investigating and resolving incidents, fulfilling service requests, supporting problem management, and contributing to continuous improvements of SAP EWM processes.
Key responsibilities
Provide day-to-day application support for SAP EWM
Investigate, troubleshoot, and resolve SAP EWM incidents and issues
Handle and fulfill application-related service requests within agreed service levels
Perform root-cause analysis and support problem management activities
Monitor recurring issues and recommend solutions to prevent future incidents
Work with business users to understand and resolve warehouse management-related concerns
Support SAP EWM configuration, testing, and functional troubleshooting as required
Participate in continuous improvement initiatives for SAP EWM processes and functionality
Coordinate with technical teams and other SAP functional teams when issues require cross-functional resolution
Maintain proper documentation of incidents, solutions, and application support procedures
About you
Minimum 3 years of experience in SAP EWM
Hands-on experience providing SAP EWM application/production support
Strong experience in incident investigation and resolution
Experience with service request fulfillment and problem management
Good understanding of warehouse management processes and SAP EWM functionality
Experience in troubleshooting functional issues and conducting root-cause analysis
Strong communication and stakeholder management skills
Ability to work independently and collaborate effectively with technical and business teams
Preferred: Experience with SAP S/4HANA EWM
Preferred: Experience in continuous improvement or enhancement projects