SAP FICO

Zensar is seeking an experienced SAP FICO Consultant to support AMS engagements for global clients. The role focuses on L2/L3 production support, incident and problem management, minor enhancements, and continuous improvement in a SLA‑driven, ITIL‑based support environment.

Key Responsibilities

AMS Support & Incident Management

• Provide L2/L3 production support for SAP FI and CO modules
• Resolve incidents, service requests, and defects within defined SLAs
• Perform root cause analysis (RCA) and implement permanent fixes
• Proactively reduce recurring finance‑related incidents

Enhancements & Change Requests

• Handle minor enhancements and configuration changes in FI/CO
• Prepare Functional Specifications (FS) and coordinate with ABAP teams
• Support release cycles, transport management, and regression testing

Business & Client Interaction

• Act as functional SPOC for FICO AMS support
• Interact with finance users across US / EU / APAC regions
• Participate in AMS governance calls, SLA reviews, and status reporting

Testing & Documentation

• Perform unit testing, integration testing, and UAT support
• Maintain ticket documentation, SOPs, KT documents, and knowledge base
• Support transition and knowledge‑transfer activities

Integration Support

• Handle FICO integration issues with:
  • MM (GR/IR, vendor accounting)
  • SD (billing, revenue posting, credit management)
  • Asset Accounting & Controlling objects

Required Skills

SAP FI

• GL, AP, AR
• Asset Accounting
• Bank Accounting & Payment programs
• Month‑end and Year‑end closing activities

SAP CO

• Cost Center Accounting
• Internal Orders
• Basic exposure to COPA
• Cost allocations and settlements

AMS / Support

• 2-4+ years of AMS / production support experience
• Strong knowledge of ITIL processes, SLAs, incident & problem management
• Experience with ServiceNow / Remedy / JIRA

Preferred Skills (Zensar Focus)

• Exposure to S/4HANA Finance support
• Experience handling audit, compliance, and SOX‑related issues
• Client‑facing coordination & governance exposure
• SAP FI or CO certification (good to have)

Soft Skills

• Strong analytical and troubleshooting abilities
• Confident client & stakeholder communication
• Ability to work under pressure in AMS environments
• Excellent documentation and reporting discipline

Key Deliverables (Zensar Expectations)

• ≥95% SLA & KPI adherence
• Reduction in recurring finance incidents
• High CSAT (Customer Satisfaction Score)
• Audit‑ready documentation and compliance