SAP HCM Service & Support Specialist
Description
Requirements
What we're looking for
- Desired University degree in Information Technology or similar.
- You have already professional experience in Support tasks or IT projects.
- Ideally you have experience handling Support Ticketing Systems
- Knowledge in SAP HCM is nice to have.
- Fluent English and German.
- It motivates you when you familiarize yourself with new topics
- You are characterized by strong analytical skills, networked thinking, and an affinity with process optimization.
- You enjoy working in an international team
- You are results oriented, and demonstrate a ‘can-do' attitude – adaptability, flexibility and resourcefulness.
- Knowledge in ITIL is a plus.
Pay & benefits
What you'll get
A modern, well-equipped workplace awaits you at Plaza Catalunya — right in the heart of Barcelona.
As part of our commitment to a positive and supportive work environment, our company offers a range of attractive additional benefits. These include restaurant vouchers, transportation benefits, health insurance, and fitness vouchers. Through our discount platform, you can also enjoy monthly discounts and benefits in a wide variety of categories, from services to clothing to accommodation.
Working closely with international departments, we develop customer-oriented solutions in flexible, small teams.
Our employees are very important to us. You will become part of an appreciative and open corporate culture with flat hierarchies.
We offer you diverse and exciting career opportunities in a dynamic work environment that stands for development and progress.
We believe in giving our employees the flexibility they need to do their best work. Our most popular model is the hybrid model, which gives employees the option to work remotely up to 12 days per month. In-office time is focused on collaboration.
The role
What you'll do
- You strengthen our international team in the Schwarz Group's Support & Operations department, especially in HR Systems, more specifically, in SAP HCM.
- You support our HR Keyusers and HR Business Solutions Experts from Lidl, Kaufland and other companies in the Schwarz Group with troubleshooting.
- You prioritize, analyze, document and process incoming error tickets and service requests.
- Your activities include close cooperation with specialist departments and the internal and external development departments.
- If necessary, you train the local support departments with specially created training sessions.
- Continuous optimization of the support processes and operations is one of the focus of your day- to- day.
- You handle proactive and reactive problem management to avoid long-term disruptions in HR Systems.
- You are the service contact person for application support.
About Schwarz Digits
Schwarz Digits is the digital and technology arm of the Schwarz Group, one of the world's largest retail groups, which includes Lidl and Kaufland. The company provides cloud services (STACKIT), cybersecurity solutions, and digital products to internal and external clients, with a strong focus on data sovereignty and European cloud infrastructure. With its headquarters in Neckarsulm, Germany, Schwarz Digits operates across Europe and employs thousands of professionals in engineering, data, and security roles.
In Spain, Schwarz Digits has a significant presence, particularly in Barcelona, where it runs a technology hub and a Security Operations Center (SOC). The company is actively hiring international talent for roles in cloud engineering, cybersecurity, and software development, offering a multicultural work environment and the opportunity to work on large-scale European cloud and security projects. For international professionals, Schwarz Digits provides a chance to join a growing tech organization within a major corporate group, with competitive benefits and a focus on innovation.
- Industry
- Cloud and Cybersecurity
- Founded
- 2021
- Employees
- 1,000–5,000
- Headquarters
- Neckarsulm, Germany
- In Spain
- Barcelona
Good to know if you are moving
- Schwarz Digits is part of the Schwarz Group, which owns Lidl and Kaufland, providing financial stability and a strong corporate backing.
- The company operates a major cybersecurity and cloud hub in Barcelona, Spain, with many roles based there.
- STACKIT is a European cloud platform designed to meet strict data privacy and sovereignty requirements, offering a unique value proposition.
- The company supports hybrid work models and offers relocation support for international hires.
- Working language is primarily English, making it accessible for international professionals.
In their own words
About the company & team
Schwarz Digits creates the technological foundation for digital sovereignty in Europe. As the IT and digital division of the Schwarz Group, we develop and manage the IT infrastructures for the retail divisions Lidl and Kaufland, as well as Schwarz Production and PreZero. At the same time, we operate as an independent provider in the external market to support companies across Europe in their digital transformation. We bundle our core services in the areas of Cloud, Cyber Security, Data & AI, Communication, and Workspace.
Join us and contribute to digital sovereignty in Europe. With us, you will work at the intersection of agility and security: You will benefit from fast decision-making processes, enjoy genuine creative freedom in your projects, and be able to build upon the stable foundation of the Schwarz Group.