SAP Hybris / SAP Commerce Cloud Business Analyst
Summary
Business analyst for SAP Hybris / SAP Commerce Cloud e-commerce projects: gathering and documenting requirements, running stakeholder workshops, writing BRDs/FRDs and user stories, and supporting UAT and go-live. Needs strong B2B/B2C commerce knowledge spanning catalog, pricing, promotions, and order management.
Must-Have Skills
Strong experience in SAP Hybris SAP Commerce Cloud
Strong knowledge of B2B & B2C eCommerce processes
Product Content Management (PCM)
Order Management
Customer Management
Promotions & Pricing
Search & Merchandising
CMS & Storefront Functionality
Agile Scrum methodologies
Business Process Modelling
Requirement Documentation
UAT Planning & Execution
Technical Understanding
Candidates should have a basic understanding of:
- SAP Commerce Cloud Architecture
- OCC APIs
- SAP ERP S4HANA integrations
- SAP CRM
- SAP CPI
- Payment Gateway Integrations
- Third-Party Logistics (3PL) Integrations
- Digital Marketing Platforms
Key Responsibilities
- Gather, analyze, and document business requirements for SAP Commerce Cloud projects.
- Conduct workshops and requirement-gathering sessions with business stakeholders.
- Translate business requirements into functional specifications and user stories.
- Collaborate with SAP Commerce developers, architects, UX, and QA teams.
- Define business processes, workflows, and system integrations.
- Support product catalog, pricing, promotions, order management, and customer experience requirements.
- Analyze existing business processes and recommend improvements.
- Participate in solution design discussions and validate proposed solutions.
- Prepare BRDs, FRDs, functional design documents, process flows, and use cases.
- Support UAT, defect management, and production deployments.
- Assist with change management, user training, and post-go-live support.
- Ensure SAP Commerce solutions align with digital commerce strategies.
Preferred Good-to-Have Skills
- Bachelor's or Master's degree in Engineering, Computer Science, Business Administration, or related field.
- SAP Commerce Cloud certification.
- Experience in Retail, Manufacturing, Consumer Goods, or Digital Commerce domains.
- Knowledge of Jira, Confluence, Azure DevOps, or similar tools.
- Experience with SAP S/4HANA integration.
- Knowledge of PIM, CMS, OMS, and CRM platforms.
Key Competencies
- Stakeholder Management
- Requirement Elicitation
- Business Process Analysis
- Functional Documentation
- Problem Solving
- Communication & Presentation Skills
- Cross-functional Collaboration
- Agile Mindset