SAP Order to Cash AMS Consultant (m/f/d)

What we achieve together

• Acting as the central lead for SAP Order‑to‑Cash Application Maintenance Support (AMS), you ensure stable operations, transparent coordination, and effective stakeholder management
• You take end‑to‑end ownership of incidents, service requests, changes, and problem management, monitoring 2nd‑level support activities and escalations while ensuring timely resolution in line with agreed SLAs
• By performing and moderating initial problem analyses, you enable fast, structured troubleshooting and support sustainable solution design
• In close collaboration with internal IT teams, you steer, coordinate, and challenge external AMS service providers to deliver high‑quality, process‑aligned results
• You act as a quality gate prior to implementation, ensuring compliance with global process standards and SAP template requirements
• By bridging support and project organisations, you proactively identify improvement opportunities and contribute to documentation, standardisation, and knowledge management

What makes us successful together

• Qualifications: You hold a university degree in Information Technology, Business Informatics, Business Administration, or a comparable field
• Experience: You bring at least three years of hands‑on experience in SAP Order‑to‑Cash environments, ideally in support or consulting roles
• Know-how: You combine strong end‑to‑end Order‑to‑Cash process knowledge with solid SAP Sales and Distribution expertise and a structured troubleshooting mindset
• Nice to have: Experience in IT service management or global, multi‑country SAP landscapes as well as familiarity with system integrations such as customer relationship management platforms
• Personality: You work proactively and in a solution‑oriented manner, communicate clearly across different stakeholder groups, and feel confident taking ownership in dynamic environments
• Language: You are fluent in English and are comfortable working in an international, cross‑functional setup

What you can count on

• Hybrid Work: We offer our employees the opportunity to work on a hybrid basis. There is also the option to temporarily
  work from a country within the European Union
• Buy vacation days: Whether you need a longer break for a vacation, more time with your family or simply a break
  from your daily work routine - purchasing additional vacation days gives you the chance to take an extended break
• Onboarding: Our clearly structured onboarding process, including an Onboarding App, enables us to integrate new employees into Vaillant Group quickly and in a targeted manner
• Health management: We offer comprehensive preventive health counseling & measures
• Individual development: Our development programs "GROW, EVOLVE, LEAD and EXCEL" prepare you for the next step in your career