SAP Presales Consultant/Senior/Manager
About the role
This role combines customer engagement, pre-sales expertise, project management, and customer success planning. You will cultivate and maintain strong client relationships, identify upselling opportunities, oversee project implementations, and develop comprehensive customer success strategies. You will serve as a liaison between clients and internal teams, act as a trusted advisor, and drive long-term partnerships while ensuring customer satisfaction throughout the lifecycle.
Key responsibilities
Cultivate and maintain strong client relationships, addressing their needs and ensuring satisfaction
Serve as a liaison between clients and internal teams, ensuring effective communication and problem resolution
Identify opportunities for up-selling and boost sales revenue of existing contacts
Collaborate with sales teams to enhance customer value and satisfaction
Support presales activities including customer meetings, presentations, demos, workshops, and proposal preparation
Oversee successful project implementations and deliveries, coordinating with cross-functional teams for timely and quality delivery
Collaborate with technical and delivery teams to design suitable enterprise solutions
Develop and implement comprehensive plans for customer success, ensuring long-term value and satisfaction
Proactively address customer concerns, maintaining a positive customer experience throughout the lifecycle
Monitor and analyze customer feedback for areas of improvement and implement necessary changes
About you
Bachelor's or Master's degree in Information Technology, Computer Science, IT, or a related field
15 years of experience in presales, customer success, solution consulting, or enterprise software consulting
Experience in SAP HANA Upgrade methodology
Experience in Rise, Business Technology Platform or Growth within SAP
Proven experience in roles such as Pre-sales and Customer Success/Engagement Manager within the IT industry
Exceptional communication and interpersonal skills
Strong project management skills with a focus on successful project implementation and delivery
Ability to understand customer needs and align solutions accordingly
Experience preparing proposals, presentations, and customer-facing materials
English communication proficiency is required