SAP S/4HANA Administrator & Business Process Support Specialist (Contract)

Position Summary

We are seeking an experienced SAP S/4HANA Administrator & Business Process Support Specialist (1 Year Contract, subject to renewal) who is responsible for the administration, maintenance, and support of the SAP S/4HANA system, ensuring system reliability, data integrity, and optimal performance. The role will also work closely with business users across departments to support process execution, troubleshoot issues, provide end-user training, drive continuous process improvements, and integration.

Job Responsibilities

1. SAP S/4HANA Administration

• Administer and maintain SAP S/4HANA applications and related systems.

• Monitor system performance, availability, and security.

• Manage user accounts, authorizations, and access controls.

• Coordinate with SAP vendors, consultants, and support partners on system issues and upgrades.

• Support system configuration, testing, patch management, and enhancements.

• Ensure data integrity and compliance with company policies.

• Maintain system documentation, procedures, and technical records.

• Support backup, recovery, and business continuity processes.

• Participate in SAP implementation, migration, integration, and enhancement projects.

2. Business Process Support

• Provide first-level support to SAP users across Finance, Procurement, Sales & Project Enterprise, and integration functions.

• Investigate, troubleshoot, and resolve SAP and Integration-related issues promptly.

• Assist users in understanding and following SAP business processes and best practices.

• Analyse business requirements and recommend process improvements.

• Coordinate User Acceptance Testing (UAT) for system changes and enhancements.

• Develop and maintain process documentation, work instructions, and training materials.

• Conduct user training and refresher sessions.

• Monitor support tickets and requests, ensuring timely resolution.

3. Process Improvement & Reporting

• Perform root-cause analysis on recurring issues and work with stakeholders, consultants and SAP support to recommend permanent fixes rather than workarounds.

• Participate in digital transformation and automation initiatives.

• Generate system reports and dashboards to support business operations.

• Review workflows and recommend enhancements to increase efficiency and data accuracy.

• Support master data governance and data quality initiatives.

Job Specifications

• 3-5 years of experience supporting SAP ERP systems, with at least 1-2 year on SAP S/4HANA.

• Knowledge of SAP S/4HANA architecture and functionality.

• Hands-on experience in SAP administration and business user support.

• Understanding of user roles and authorisation management.

• Understanding of business process integration across departments.

• Understanding of system integration, interfaces, and data migration concepts.

• Good understanding of end-to-end business processes, including Project Enterprise, Sales and Distribution, Procurement and Purchasing, and Financial Accounting & Controlling.

• Basic knowledge of SAP reporting and data analysis.

• Experience working with external SAP consultants and vendors.

• Experience supporting multi-country SAP environments.

• Strong problem-solving and analytical skills.

• Good communication and interpersonal skills.

• Ability to work independently and manage multiple priorities.

• Customer-service oriented with strong stakeholder management capabilities.

• Ability to conduct user training and facilitate change management initiatives.

• Strong documentation skill.

• Proficient in written and verbal communication in English.

Qualifications

• SAP Certification in SAP S/4HANA is preferred.

• Bachelor's Degree or Diploma in Information Technology, Computer Science, Information Systems, Business Administration, Accounting, Finance or a related field.